Customer Service , Front Office, Human Resouces, Receptiontist

Jacqueline R. Polk

*** ******* *****

Desoto, Texas 75115

972-***-**** / pfriet@r.postjobfree.com

SUMMARY OF QUALIFICATION

A reliable, loyal professional with solid experience in health care, customer service and administration. Demonstrated ability to develop key accounts to maximize company profits, and develop productive relationships with colleagues, and customers. Proficient in Microsoft Word, Internet, Single Pocket Proofing Machine, Branch Teller Terminal System, Ten Key Adding Machine, fax machine, scanner, copier and type 40 wpm.

Accounts Management – Communication – Leadership skills – Team Building/Management – Coaching/Mentoring – Problem Solving – Interpersonal Skills – Organizational Skills – Detail-Oriented – Self Starter

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¬ SELECTED ACCOMPLISHMENTS

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•Over 18 years of office management, leadership, supervisor and administration experience.

•Established and maintained a high level of communication with customers regarding products and accounts.

•Maintained all personnel records and payroll accounts.

•Demonstrated high level of accuracy and integrity when handling financial assets and confidential material.

•Effective written and oral communication skills to successfully communicate with all levels.

•Developed and implemented an effective teller training program to maintain positive relationships with customers.

•Handles a wide variety of complex and confidential situations and resolves conflicts involving daily operations and administrative functions.

•Office receptionist/file clerk.

•Highly conscious of quality, while consistently meeting tight deadlines.

•Extremely observant of people, details, and effects.

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PROFESSIONAL EXPERIENCE

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Conway Freight – H/R CSR

Prelude Health Care Services – Business Development Representative

Augustine Home Health – Customer Service Representative/Receptionist

Pilgrim’s Pride - Production

Beatrice Cleaning Service – Commercial/Residential Cleaning

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EDUCATION

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International Aviation and Travel Academy - Tourism 1993-1993

Cedar Valley Community College – Computer Science/Small Business Management 1980-1981

Justin F. Kimball High School – Diploma Grad 1980

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