Customer Service Representative
Resume:
Hilda J Ruiz
Meriden, CT ****1
Email: ********@*****.***
SUMMARY OF QUALIFICATIONS
A caring bilingual highly organized Licensed Practical Nurse with seven years of experience in performing routine patient screening, additional technical supportive services, medical clerical duties and other duties, as assigned; collecting, handling, and processing patients' laboratory specimens, including phlebotomy and performing routine in-house laboratory tests; administering medications to patients on specific orders from a provider.
CLINICAL SKILLS
• EKG
• Vitals
• Injections
• Breast & Pelvic Exams
• Visual Acuity Testing
• Pap Tray Set Up
• Suture Removal
• Bandaging
• Sterilization
• Capillary Stick
• Hemoglobin & Hematocrit
• Wound and Throat Culture
• Rapid Strep Testing
• Disposal of Infectious Waste
• Administer of Medications
• Ear & Eye Irrigation
• TB /PKU Testing
• Pregnancy Testing
• Cholesterol Testing
• Hemoccult Sensa Testing • Appointment Scheduling
• Telephone Triage
• Range of Motion
• Hot & Cold Applications
• Preparing an IV Tray
• Charting & Filing
• Office Administration
• Insurance Verification
• Urine Culture
• Wound Vac
CERTIFICATIONS
• CPR/AED
• FIRST AID
• IV THERAPY
• PHLEBOTOMY (2012) • MICROSOFT: WORD, EXCEL, ACCESS, POWERPOINT, OUTLOOK
• MULTIPLE PHONE LINES
• ORDER TAKING
PROFESSIONAL EXPERIENCE
Regency House of Wallingford Wallingford, CT
LPN July 2012-Present
• Nurses Note
• Administration of medication
• Wound Treatments
• IM Injection
• Diabetic Treatments
• Charting
Physician’s Weight Loss Center Altamonte, FL
Phlebotomist February 2012-July 2012
• Obtains patient's vitals
• Administers IM injections
• Conducts urinalysis, EKG, phlebotomy, and body composition
• Assemble and maintain supplies and equipment for blood draw
• Verifies or records identity of patient and converse with patient
• Safely draw and label blood samples from weight loss clients for testing
Gaylord Hospital Orlando, FL
Certified Nursing Assistant March 2004-January 2012
• Monitors patients’ pulse, temperature, respiration and blood pressure
• Charting on Medi-Tech
• Administers prescribed oral medications underwritten direction of physician.
• Maintains records of patient care, condition, progress, and problems in order to report and discuss observations with a supervisor.
Switchboard Operator/Mail Clerk
• Answer multiple phone lines
• Sort mail
• Stamp outgoing mail
People’s Bank Meriden, CT
Customer Service Associate August 2008- January 2009
• Assist with customers deposits and withdrawals
• Open new account for customers
• Assist customers with funds transfers
• Prepare cashier’s check
Superior Printing Inc. Meriden, CT
Secretary/ Customer Service Representative December 2004- May 2006
• Answered multiple phone lines
• Responsible for scheduling meetings
• Directed Clients to Customer Service Representative
• Assisted customers with their orders
• Assisted customers with problems or concerns
• Assisted with tracking customers’ orders
EDUCATION
Centura Institute Orlando, FL
Licensed Practical Nurse February 2012
Avalon Medical Educator Orlando, FL
IV Therapy
Phlebotomy (2012)
Naugatuck Valley Community College Waterbury, CT
General Studies 2012
Branford Hall Career Institute Branford, CT
Computer and Business Applications 2003
Certificate in Business Applications
Eli Whitney Vocational Technical High School Hamden, CT
Drafting
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