Customer Service High School

Profile

I’m a full time student at Elizabethtown Community & Technical College. I’m a sophomore studying Network Administration. I am very passionate about music. I was in band all four years of High School where I played a few different instruments, mainly French Horn. After High School I was a Music Ed Major my first year of College at WKU. I just came to realize that teaching was not for me, so I switched to Networking, which is also something that I am very interested in. Technology is something that was more logical for me to pursue as there is a greater need for work in this field and I could work with computers for the rest of my life and not be bored, considering the rapid growth year after year in many different forms of technology. I am still very involved in Music though. For the past two summers I have been a member of two different Drum & Bugle Corps; The Blue Stars in 2010, from LaCrosse, WI, and Carolina Crown in 2011, from Fort Mill, SC. As a member of both of these prestigious groups, I played an instrument called the mellophone (Marching Band equivalent of the French Horn). We started our summer tour in mid May. We would move close to where the Corps was based for 4-5 weeks to train, learn, and perfect a 12 minute “marching band” production. We then would start a 12 week tour where we would perform our show for hundreds of thousands of fans in more than 30 different states across the US, and in most cases, pro football stadiums. So for about 4 months or so my day would consist of getting up around 7 AM, rehearsal for about 12 hours, with three 30-60 min meal breaks in between, and then bed around 12 AM. On show days, the rehearsal time was about 6 hours a day to make time to travel to the stadium and get ready to perform. Most nights we slept on the tour busses as we were traveling to our next destination. Some nights when we weren’t traveling, we got to sleep in our sleeping bags on a high school gym floor.

Now that I’m not so engulfed in music, I want to start getting more involved with my current studies and hopefully find work in a technology oriented field.

Experience

Produce Department, Wal-Mart Bardstown, KY Septempber 2011-Present

I help with the everyday needs of the produce department. Everything from stocking produce, to taking out trash and compost, to taking special orders from customers and ordering extra things ourselves from 3rd party suppliers. I also have experience using handheld computers to keep track of inventory and price management.

Caller, WKU Alumni Association Bowling Green, KY January 2011-March 2011

Seasonal Job. Worked here as a Freshman at WKU, calling Alumni and friends of the University to inform them of recent changes or upcoming events at the University and to ask for monetary gifts to support scholarship funds or the club/sports team of their choice. Experience with calling and customer service.

Education

Western Kentucky University, Bowling Green, KY Fall 2010- Spring 2011

Elizabethtown Community & Technical College, Elizabethtown, KY Fall 2011- Present

Pursuing Associates Degree in Network Administration

CompTIA A+ and Network+ Certifications to be completed by June 2012

Skills

I have a hard working background. Educated in basic computer systems, components, concepts and computer networks. I have experience in customer service, phone calling, and work related inventory systems.

Referrals

Marc Monroe 502-***-****

Wal-Mart Personnel 502-***-****

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