Customer Service Sales

Idania S. Dipp

*** ****** **.

Jonesboro, GA ****8

Phone: 404-***-****

E-mail: ********@*****.***

Objective

A Customer service that allows me to exercise my persuasive and communicative abilities, multi-tasking skills and work with diverse people while benefiting my employer.

Education

Mundy’s Mill High School

Graduated with Dual Diploma 2003-2007

Middle Georgia College 2007-2009

Key Qualifications

Effective communication skills; ability to present information in a persuasive, effective, energetic and motivational way.

Bilingual/Spanish

Computer Skills attained include, Microsoft Office, Microsoft Word, Microsoft Excel

Exceptional planning, organizational and critical thinking skills.

Work Experience

Analyst coordinator February 2012 Present

Staffmark Agency

Home Depot

Conduct phone screening for interview for Home Depot Human Resources Department

Offer excellent phone etiquette, while inputting data in computer system. Determining whether or not the candidates qualify for the position they applied for.

Consumer Banker/Teller October 2009 – December 2011

Bank of America

Helped customers manage their financial accounts. Offered excellent customer service while helping customers with major financial transactions and by offering banking products that would specifically benefit each customer. Set up accounts and helped customers monitor their account activity. Attended events with clients and customers outside of banking hours to ensure customer satisfaction and healthy client relationships. Handled various forms of cash for dozens of customers in often hostile environments. Made daily calls to customers to help track account activity and made sure Branch was in compliance with Bank of America policies and procedures. Participated in special tasks upon request.

Customer Service Rep. /Sales Associate August 2008 to February 2010

U-Haul

Provide customers with detail knowledge of U-Haul Products for the purpose of sales, rental of lease. Inform Customers of various upgrades and benefits to them as loyal U-Haul Consumers. Made the customers feel comfortable by offering solutions within the guidelines of the company policy. Listen to customer concerns and assuaged their apprehensions with empathetic statements and reassurance of the validity of the products. Serviced Customers in an expedited manner. Insured the constant restocking of store merchandise. Worked Point-of-Sale Terminals and maintained the cleanliness of the facility.

Sales Associate November 2006 to February 2008

DTLR

Set up displays and created an atmosphere conducive to a healthy retail environment. Opened up store, set up stands to company standards. Assisted customers with specific needs. Stocked Items pushed sales bargains. Worked Point-of-Sale Terminals and maintained the cleanliness of the facility. Made Financial Transactions.

Participated in special tasks upon request.

References upon request.

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