Customer Service/Call Center
Resume:
Catherine Flores
Austin, Texas 78702
Cell: 512-***-****
E-mail: ***********@*****.***
Objective: To obtain a position that allows me to utilize my communication and administrative skills.
Education: Austin Academy, Austin, Texas, December 2000-2001 Certificate of General Equivalency Development (GED).
Studies Included:
Microsoft Word, Excel, Business Communications, Researching on the Internet and Team building.
Work Experience:
01/2004-Present Texas Home Health
Austin, Texas
Home Health Aide
Responsibilities included cleaning main areas of home, bathing, laundry and preparing meals for clients. If needed assisted client with medications and routine errands.
05/2007- 05/2008 Starwood Hotels & Resorts
Austin, Texas
Customer Service Rep/Global Distribution Systems
Responsibilities included maintaining a steady and punctual outlook for mistakes on travel agents request, which included creating codes for hotels and travel agents .Data entry and 10 key.
10/2003-02/2008 New Hope Health Care
Austin, Texas
Home Health Aide
Responsibilities included cleaning main areas of home, bathing, laundry and preparing meals for clients. If needed assisted client with medications and routine errands.
09/1998-06/2001 Tartan Textile Services
Austin, Texas
Receptionist and Clerical Assistant
Answered incoming phone calls and routed them to the appropriate staff. Clerical duties included: Typing memos, filing, faxing and scheduled appointments for staff.
Volunteer: When not employed I volunteer my time at Zavala Elementary School. I served on the PTA board as Vice President from 09/2000 to 5/2006. Though I no longer serve on the PTA board, I continue to dedicate my extra time to Zavala and their students. And I now also dedicate my free time to McCallum High School, where my son now attends for the 9th grade.
Special Skills:
Typing 35 WPM
Able to operate office machines
Flexible and Reliable
Able to work with diverse groups of individuals
Great Leader/Team Player
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