Manager Customer Service

WORK EXPERIENCE

*/**** – Present: THE CHART HOUSE, Philadelphia, PA Hostess Certified Trainer

Coordinator and reservationist in high volume restaurant as well as training and supervising all newly hired host staff. Operate various computer systems for menus, sales, reservations and organizing service staff prior to each shift. Skilled in the use of multi-line phone systems and other technical office equipment. Oversee daily maintenance and cleanliness of overall restaurant. Provide excellent customer service to ensure guest satisfaction.

5/2005 – 5/2006: THE RADISSON HOTEL, Trevose, PA General Restaurant Manager

In a three-star full-service hotel restaurant, managed dining rooms and bar. Supervised up to twenty service staff members, supplies, and created sales promotions. Rotated as over-night general hotel manager-on-duty.

Responsible for driving sales to meet or exceed forecast and profit objectives for each financial period. Control and maintain food and labor costs. Effectively control cash receipts and cash expenditures. Prepare staff payroll.

Duties performed included weekly staff scheduling and recruiting and hiring service staff. Worked as a Safety Committee member. Implemented weekly training, and used Radisson’s “Yes I Can!” behavioral training and 100% satisfaction guarantee.

10/2003 – 4/2005: THE UNION LEAGUE OF PHILADELPHIA, Philadelphia, PA Restaurant Manager

In a five-star Platinum Private Club, managed fine dining lunch and dinner dining rooms, including all service staff, kitchen expediters, food runners, bars, supplies, inventory, reservations and promotional events and holidays.

EDUCATION

7/2000- 5/2001: COMMUNITY COLLEGE OF PHILADELPHIA, Philadelphia, PA Liberal Arts

9/1998 – 5/1999: TEMPLE UNIVERSITY, Philadelphia, PA Communications

1994- 1998 ARCHBISHOP RYAN HIGH SCHOOL, Philadelphia, PA Academic Diploma

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