Derrick Hicks
Yorkville, Illinois, 60560
630-***-**** Other
QUALIFICATIONS:
I am energetic, a hard worker, who is willing to learn and expand his horizons. Enjoy contributing to a team environment and creating a good working environment. Great understanding of Computer Hardware and Software technology Proficient in Microsoft Word, Excel, Internet Explorer, Lotus Notes, Outlook, Netscape Navigator, and WordPerfect, PowerPoint, Ms-.Dos, Smartboard, Infinite Campus, and Microsoft Operating Systems. Have the ability to work on multiple projects at the same time. Good with customer support, retail management, teaching/coaching, and building relationships with various cultures.
EMPLOYMENT:
East Aurora School District High School, Aurora, Illinois, 2006-Current
• Dean Assistant job with managing hallways, lunchrooms, and disciplining students.
• Record keeping and maintenance of students and data
• Filing of student records
• Supervising behavioral students in detention
• Filling out paper work for discipline of students
• Checking in all visitors at the front desk
• Coaching and monitoring basketball athletes during the winter season
• Substitute teaching
• Sub-Teaching for 5th-12 grade instructors in English, Algebra, Literature, Social Studies, Science, and Physical education
• Managing classroom and Students
• Taking attendance and arranging seating for the day
• Teaching social sciences to 6-8th graders as 1st quarter teacher
• Managing the classroom through strategies
• Writing lesson plans
• Grading papers
• Submitting grades to administration,team lead, and parents.
• Attending all professional development meeting
• Staying after and before school to attend school meeting
• Writing out seating charts and classroom rules
• Organizing the classroom to display positive thinking
• Student teaching 6th graders in social studies classroom for Mrs. Stolpestad
Valley Park District, Aurora, Illinois, 2006-2010
Field house supervisor/Attendant/Manager on duty
Monitoring the Vaughan Athletic facility, supervising employee as manager on duty, Closing the facility down, handling cash in and out balances, securing the facility building, supervising the field house, setting up equipment for the field house, taking customer complaints and resolving them, and customer service.
Heritage Y.M.C.A in Naperville, Illinois, 2005-2006
Site Director
Planning and organizing youth events, supervising kids in K-5th
creating games and crafts for youth, mentoring and teaching fundamentals to kids
Primeco Personal Communications-Aurora, Illinois,
2000-2001 Sales Consultants:
Assisted customers with questions or problems with Cell phone defectiveness, sales, and activation, transferring of data from old cell phones to new one, answer inbound calls from customers, explaining rate plans and cell phone prices, selling of all cellular phones and accessories, data entry of customer information on P2k Software, E-mailing in Lotus Notes software, and opening and closing store on point of sale cash registers system.
Multiple Listing Service of Northern Illinois-Lisle, IL,
1998 to 2000 2nd Level Technicians:
Respond to first level Help Desk calls related to our on-line software, identify/determining users problems conduct appropriate trouble-shooting. Changing and updating users for Internet access to our web site, troubleshooting all end users calls, which involve hardware/software issues related with modem, printers, Connectivity and configuration problems. Trained users in installing various software packages and assisted customers with download from the Internet with Netscape 4.7 or Internet Explorer. Unlock user ids and setting up various hardware peripherals-modems, monitors, and pc. Assisting customers with TCP/IP connectivity, Internet, and Modem dial-up issues. Assist customers with E-mail and mail server setups.
1994-1998 Choice Point/Equifax Lisle, Illinois
Processor/Administration Assistant:
Processing background checks, Data entry of applicants, Installing of Windows and Dos Operating software to the Pc's, Installation hardware and Printers, maintenance on Printers, Faxing, Copying, answering phones, Solving customer issues, and checking phones messages.
1990-1994 Kinney Shoes Lombard, Illinois
Assistant Manager:
Opening and Closing of store operations, Accounting and Bookkeeping, Cashiering, Selling shoes and products, Building displays for sales items, Tracking store inventory for audits, recruiting, and supervising part-time workers.
Education:
Liberty University-Lynchburg, VA
M.A. Degree in Secondary Education
Trinity Christian College-Palos Heights, IL
B.A Degree in Church Ministry/Leadership
Colby College- Colby, KS
Associates in Business-Management
Graduated June 1985