Customer Service Office
Resume:
Henry L. Parks
Columbus Oh *****
cell 614-***-**** Home phone 614-***-****
***********@*****.***
Employment
VerizonWireless, Dublin OH Customer Service Rep. 01/2008-Present
Excellent people skills with ability to handle difficult situations
Compute literate for ease and efficiency of administrative work
Explain customer billing
Light sales of verizonwireless products and services
Receive and process payments
Chase Home Finance Columbus, Ohio Subprime Loan Payoff Rep. 09/2005-01/2008
Professional attitude to gain customer satisfaction, resulting in an excellent reputation with customers while assisting with sub prime loan payoffs
Was equally effective working alone or as a member of a team
Strong track record in managing complex projects on deadline while maintaining high quality standards
Columbia Gas , Columbus Ohio Customer Service Rep. 7/2002-9/2005
Managed customer calls
Routinely operated office equipment including computers, faxes, and copy machines
Performed data entry using ten-key and alpha to update customer accounts and billing
Excellent working relationships with co-workers
Start and disconnect gas service
Office Team, Columbus Ohio/New York NY General Admin 5/1997-7/2002
Gain admin experience with temp agency in multiple offices in both private and government areas
Maintain and file office records
Type Correspondence for review
Answer incoming calls to office
Schedule appointments
Greet visitors to office
U.S. Navy Yeoman 9/1989-04/1997
Maintain service member records
Act as admin assistant for Commanding Officer and senior personnel
Held Top Secret Clearance due to service in Submarine Force
Stand ship watches both at sea and in port
Review and maintain office publications
Acted as training petty officer for junior ranking service members
Education
Columbus State Community College Liberal Arts 09/2001-09/2002
Navy Yeoman Training School
Norfolk State University Political Science 09/1987-06/1988
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