IT Technician
Resume:
Ivar J. Gill
Phoenix, AZ 85016
Phone: 602-***-****
e-mail: *****@*******.***
Objective: To be employed by a company that can utilize my experience and knowledge in the telecommunications field to it fullest.
Experience:
2005 – 2008 Trans-West Network Solutions
Customer Support
Main responsibility is to control the Bax Global account
with MAC orders. Either complete them remotely or refer out
to a vendor in the appropriate area. I handle over 40 remote Bax locations.
Remotely MAC work on 30 plus Octel VMX 200 voicemail systems, including call routing.
Remote MAC work on 30 plus Mitel SX200 PBX
Assist customers, when possible, with questions regarding
features, warranties, contract coverage, pricing and other inquiries.
Create service order tickets in response to customer
service requests, troubleshooting as much as
possible to ensure an accurate ticket is opened.
Ordering of telco and OCC lines for customers.
Create and process telco ticket for all repair requests and dial tone orders.
Work with all dial tone providers to report customer repair issues
Follow up with the vendor to coordinate service, MAC, and installations.
2002-2004 MCI / TEKsystems, Phoenix, AZ
Sr. Telecom Tech Contracted to Worldcom as Sr. Tech
Responsible for Nortel Meridian 1 81C PBX, Meridian Mail
Nortel Symposium and Periphonics IVR
systems. Daily moves, adds & changes, voice and data line installation
Responsible for all telco entrance facilities
2001-2002 CDI Communications, Las Vegas, NV
Contracted to Nextiraone Communications as Sr. Tech For The Rio Hotel & Casino
Responsible for Nortel Meridian 1 81C PBX and NEC 2400 ACD
PBX, Nortel Meridian Mail, NEC Navigator
reporting systems including upgrades and carrier conversions.
Daily moves, adds & changes, all voice and data line installations.
Responsible for all telco entrance facilities
1999-2001 Direct Alliance Corp. Tempe, AZ
Sr. Telecom Tech
Responsible for Nortel Meridian 1 81C PBX , two Option 11C
PBXs, Nortel Symposium,Nortel Meridian Mail systems. Daily adds, moves & changes
Responsible for call presentation from the incoming 800
call, building of the ACD queues and scripting in the Symposium.
Responsible for all telco entrance facilities.
Recommending and ordering telco facilities.
1997-1999 MCI Phoenix, AZ
Lead Technician
Maintain telco access T1's and network access DS3.
Maintain and repair IVR platforms. .
Maintain the Nortel Meridian PBX (adds, moves, changes)
all associated wiring and end user peripherals.
Maintain wiring and records of call centers.
1990-1997 MCI Las Vegas, NV
Lead Technician
Maintenance on DSC 1/0 cross connect switch.
Installation and repair of telecommunication transmission equipment.
Installation and repair of high speed digital data lines.
Installation and repair of customer computer systems (LAN/WAN).
Maintain the local FAA communications network.
Liaison between vendors and local telcos.
Telco acceptance on DS3s, DS1s and DS0 circuits.
Installation and repair of customer premise equipment,
(channel banks, CSUs, DSUs, Split T1, routers, etc.)
1981-1990 MCI
Technical Specialist II
Maintain terminating multiplex equipment (M13).
Maintenance and repair on network and customer lines.
Maintenance and repair on DMS 250 telecom switch.
Maintenance and repair on DSC 1/0 digital cross connect switch.
Installation and maintenance customer premise equipment.
Perform telco acceptance on local access lines.
Troubleshoot and repair network and local line failures
Education:
1977 Plainfield Public High School, Plainfield, IL
1983 DeVry Institute of Technology Chicago, IL
Military Service:
U.S. Navy, Honorable Discharge
Training/Certifications:
US Navy Radioman school
Northern Telecom DMS 250 translations I & II
DEC DXC 1/L training
Ascend Multiband training
Communications Protocols
Hyperstream Internetworking
LAN/WAN Installation & Maintenance
Router Installation and Maintenance
Nortel Familiarization Meridian 1 PBX
Nortel Moves, Add and Changes
Nortel Meridian 81C Maintenance
Nortel Symposium Administration
Nortel Meridian Mail Administration
Toshiba Strata CTX Basic Certification (2004)
Toshiba Stragagy Family (DOS)
Toshiba IP-CTX
Toshiba ACD Basic
Toshiba ISDN Basic (CTX)
Toshiba Strata CIX Product Training (Technical)
Other skills: Use of PC with Microsoft Word, Excel, E-mail
and Windows 95. Internet accesses with web browsers.
Operate data terminals for data entry, record keeping and
system testing. Knowledge of several pieces of test
equipment in testing telecommunications circuits.
Technical working knowledge and hands on experience of DS0,
T1, T3, fiber transmission, frame relay , fractional T-1, DSL, ISDN (BRI/PRI).
Excellent technical skills
Work well independently and in a team environment
Able to manage multiple tasks and projects simultaneously
Outstanding interpersonal skills.
Strong listening and communication skills
Effective problem solver
Dependable, loyal, diligent professional with a solid work ethic.
Contact this candidate