Customer Service Sales

Education:

**** - ****: University of Phoenix: Health Administration/Health Information Systems

**** - ****: Milwaukee Area Technical College: Mortuary Science/Business Management

**** - ****: University of Wisconsin Stevens Point: Music Education/General Degree Requirements.

Employment:

December 2011 - June 2012: Intuit / KForce Professional Staffing, Tucson Arizona

Contracted Order Management Specialist

• Work in multiple Oracle based customer management programs. Repair/assist broken or stalled Intuit product sale orders that are unable to complete for a variety of different service errors.

• Process refunds and customer charge backs work closely between accounts receivable, sales agents, and customers. Tax exemption verifications, certification mapping and credit card transaction fails fixer.

• Create systematic job aids in Microsoft Office Suite and Snag-it. Insert snapshots with identifying circles and one sentence instruction. Used in training and referenced in the Intuit Order Management training library.

September 2011 - December 2011: Mr. Electric of Southern Arizona, Tucson Arizona

Temporary Billing Administrator

• Focus first with phones, customer service, sales, and dispatch of six to eight electricians through customer management program Zware.

• Manage accounts payable/receivable, credit, cash handling, and invoicing. Collections, bank, and credit card account reconciliations through QuickBooks.

September 2005 - February 2011: Law Office of Denice Shepherd, Tucson Arizona

Bookkeeper/ Personal Assistant

• Manage within Quicken 30 client personal accounts for an elder law attorney. Make accurate and timely payments of client personal, business, or property interests. Reconcile each account with bank statement monthly.

• Create spreadsheets in MS Excel detailing each client’s financial portfolio formulating its total worth for court ordered bond and insurance purposes, reviewed annually.

• Reconcile operating checking, savings, trust, and properties, business banking accounts for the law office. Create reports through QuickBooks for owner and CPA monthly. Resolve over/under payment, calculate, pay payroll tax, and sales tax liabilities.

• Meticulous monthly effort put toward editing, calculating, printing, and mailing of client bills through attorney billing programs Time slips and Time Matters.

• Personal assistant work like; maintenance, and home repair, client moves, property clean up, liquidation of personal property and real estate under the instruction from CEO. Denice Shepherd.

January 2002 - August 2005: DBA - Yokohama Rice Bowl, Tucson Arizona

Lease Operator - General Manager

• Complete eight-week management training program, six months operator training and observation.

• Restaurant Lease Operator, this location placed third highest in sales growth of a corporation with 12 restaurant locations.

• Operating checking account, Accounts Payable/Receivable, hired and staffed 15 Employees managed through QuickBooks.

• Create and maintain MS Excel spreadsheets for ordering guides, inventory, and food cost controls. Addressed areas of loss and increased profit. These spreadsheets became the cost control system implemented company wide.

• Produce and maintain MS Excel spreadsheets calculating weekly operator rents based on sales. Maintain operator sales information to determine weekly rent sweeps of 12 locations.

August 2000 - January 2002: Mimi’s Café, Tucson Arizona

Restaurant Manager

• Complete ten-week management-training program.

• Manage high volume restaurant with 50 employees. Focused with customer service and guest satisfaction. Maintain third in sales growth of 55 locations.

• Retain daily food pars, monthly and daily Inventories, ordering guidelines, as well as accounts payable and receivable tracked in MS Excel.

• Responsible for interviewing, hiring, staffing, and scheduling Hostess, Buss and wait staff.

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