Sales Management

Tim is the Managing Partner, Business Development Executive and IT Service Management (ITSM) practice leader at IT Advocacy. This business has been growing and profitable since Tim started the company two years ago. He recently sold a significant engagement and served as the primary architect for an ITSM improvement project at a major for-profit University with over 80,000 students and 15,000 employees. This included process, policy, tool, strategy, governance and tool transformation with the goal of reduced cost and improved operational efficiencies.

Tim started IT Advocacy after serving as the VP of North America for Quint Wellington Redwood; an international consulting organization specializing in ITSM / ITIL consulting and training. While at Quint Tim grew the business while increasing profitability. The majority of Quint’s business was performed through Channel Partners in the US and Canada. During his tenure the number of partners doubled and sell through of Quint services increased by over 50%.

Prior to his experience with ITSM consulting, Tim worked at Verizon Business where his focus was on Product Management and Business Development; which encompassed architecting and promoting IT solutions that complimented and enhanced Verizon Business’s core network services. This included partner development with companies such as Cisco and EMC; with whom he defined a joint solution that enhanced the sales of each company’s products and services. In this position he used his partner development, solution architecture and solution sales experience to improve large system sales of products and services. In addition, Tim conceived, architected and launched multiple packaged IT outsourcing solutions that complimented Verizon's IP and Optical network solutions using both partner and Verizon Business products and services.

Tim also has extensive experience in Product Management and Marketing in hardware, software and SaaS entrepreneurial companies. He has conceived, defined, developed and launched numerous products and services into the marketplace.

Tim’s experience in business, engineering and IT gives him a solid basis for understanding new technology trends and their application to real world solutions. It also helps when working in collaborative environments with people of varying technical abilities, since he can communicate with each on a level of mutual respect. Tim applies his background and experience into every alliance and customer engagement; which both helps on the front end of architecting solutions and on the backend of delivering valued technology and business solutions.

Managing Partner

IT Advocacy – IT Management Consulting

2008 – Present, South Florida

IT Advocacy is an IT Management consulting, education and transformation company. They help companies improve IT and Business service delivery and support through a pragmatic, standards based approach to identifying and implementing process and technology solutions. The solutions include IT Service Management (ITSM), IT Cost Management and ITIL certified education services. Tim started this company and acts as the Chief Business Development Executive, lead consultant and solution architect. IT Advocacy provides services to a broad base of IT Organizations, but has a focus on Higher Education.

Vice President North America

Quint Wellington Redwood – ITSM / ITIL Consulting

2006 – 2008, South Florida

Quint is an international IT Management consulting and education company. Consulting practices include: IT Service Management (ITSM/ITIL), Outsourcing, Governance and organizational design. Tim had full responsibility for Business Development, transformational consulting, ITIL Training and operations for the North American business. While at Quint Tim grew the business while increasing profitability. The majority of Quint’s business was performed through Channel Partners in the US and Canada. While at Quint, Tim doubled the number of partners and increased sell through of Quint services by over 50%.

Quint provides services to a broad base of IT Organizations, but the majority of engagements were in the DoD, Pharmaceuticals, and Financial Services.

Director – Product Management and Business Development

Verizon Business – IT Solutions

2002 – 2006, South Florida

Conceived, architected and launched multiple packaged IT outsourcing solutions that complimented Verizon's IP and Optical network solutions. Managed and marketed solutions from Verizon channel partners that promoted the sales of joint solutions. Tim managed the EMC partnership for Verizon Business, where they jointly achieved selling EMC storage equipment to existing Verizon enterprise clients as part of larger solutions. He worked closely with EMC, EMC-Legato and Cisco to architect and implement joint go-to-market strategies. Products included file and storage networking, data replication, backup recovery, video surveillance, application management, datacenter outsourcing, managed services, storage HW/SW and networking HW.

Tim also established and managed channel partnerships with leading systems integrators for the purpose of marketing and selling internally developed Operational Support Systems (OSS) to telecommunication companies throughout Europe; the partnerships included: T-Systems, Atos Origin, Cap Gemini, Ernst & Young and Amdocs.

Tim selected IT products and solutions for the post merger (MCI and Verizon) Verizon Business unit and worked with sales and market delivery on new processes to support solution sales.

Vice President, Product Marketing, Business Development & Strategy

Trendium, Inc. – Service Management SW

2000 to 2002 – South Florida

Trendium was a start up that provided advanced OSS and Service Management applications. Tim led Business Development, Channel Management, Product Management, Strategic Planning, Strategic Accounts and Alliances. He developed and articulated Trendium’s strategic vision internally and externally and led sales and solutions team to securing multi-million dollar deals.

Tim established, negotiated and managed business partnerships and alliances with systems integrators and technology providers including: Cap Gemini, Ernst & Young, Accenture, Cisco, Alcatel, Nortel, Marconi, Juniper, Agilent, Lucent, Ciena, Narus, Micromuse, Vitria, Tibco, MetaSolv, Granite, Emperative.

Tim was also instrumental in securing round B funding.

IT Management Consulting – SaaS Consulting

1998 to 2000 – South Florida

SaaS, IT Management, ITSM, Technical Marketing, Business, Sales and Strategy consulting for hi-tech companies

Representative Assignments

• SaaS Operations/Product Management/Business consulting for a Logistics SaaS company: Executed on a business plan that resulted in a profitable SaaS and IT services outsourcing model. Defined and developed operations, customer support, customs, EDI and accounting offerings for shipping companies.

• SaaS Product Management / Marketing Consulting: Developed a go-to-market strategy for a document management ASP.

• Marketing Consultant – Telco Billing: Developed a strategy for integrating billing and customer care (BACC) functions with Internet technology and web based customer-facing capabilities.

• Merger Consultant – Shipping Service: Developed a Business and IT integration plan for two companies under merger negotiations.

Vice President Marketing and Product Management

Ariel Corp. – Networking Hardware and Software

1996 – 1998, Cranbury, NJ

Successfully introduced new products into new markets through leadership in Product Management, Channel Marketing/Sales, Business Development, strategic planning, Product Marketing, P&L and Marketing Communications.

During his time at Ariel, Tim pioneered new markets and closed deals that doubled Ariel’s revenue. This was done through establishing and managing distribution channels and OEM sales channels for Ariel’s products. He also negotiated agreements and managed relationships with technology providers and managed the engineering team to focus on new products and markets.

Business Unit Director – Product Manager – Engineering Manager

Dialogic Corporation

1990 – 1996, NY/NJ

Business Unit Director - Developed, marketed and sold new voice processing, and networking products that resulted in tripling revenues through leadership in Channel Management, Product Management, Product Marketing, Sales and Engineering. Developed partnerships with leading OEMs to sell voice processing solutions (NEC, Toshiba, Compaq).

Product Manager - Increased sales and market share of voice algorithm products by establishing and managing relationships with VARs and OEMs. Internal activities included market studies, competitive analysis, cost and investment analysis, pricing, technology vendor qualification and product positioning.

Engineering Section Manager – Built and managed the DSP engineering group focused on voice processing solutions.

Systems / SW Engineer

Lockheed Martin & Raytheon

1983 - 1990

Tim performed Systems Engineering, DSP engineering, requirement definition, implementation and integration of radar, sonar and speech processing systems.

Education / Certification

Bachelors of Science in Electrical Engineering, State University College of New York at Buffalo

ITIL v3 Intermediate Certifications – Service Design, Service Operation, Continual Service Improvement

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