Customer Service Technical Support

Arielle Marie Kelley 832-***-****

***** *** * *** ***, Webster, TX 77598 *******.******@*****.***

Professional Profile

The jobs that I have worked have taught me many great things and willing to learn more!

Heavy cash handling Billing support Inbound calls Email response Cash register Microsoft programs and more! Customer service Technical support Outbound calls Appointment Scheduling Multiple phone lines Office equipment

Professional Experience

Professional Success, League City, TX April 2012-August 2012Customer Service RepResponsibilities: Replying back to customers emails in a timely fashion Answering incoming calls and directing them to the appropriate person. Making out going calls to do follow ups Managing contact information Assisting Customers

Memorial Hermann, Houston, TXMarch 2011-March 2012PCA/ ClerkAchievements: Patient satisfaction cards Silver and bronze pinsResponsibilities: Assist nurses and patients Clerical duties such as answer unit phone and some paper work, Transporting patients to different floors and stretcher to bed or chair. Documenting & taking vitals Collect specimens and label for the lab

Dish Network, Alvin, TXJune 2010- Feb 2011TSR Agent Achievements: Good time management with customers Learned to console frustrated customersResponsibilities: Technical support Billing and payment support Accepting payments and arranging installation dates Sales Transferring calls to the right departmentFry’s Electronics, Webster, TXOctober 2007- January 2010Customer ServiceAchievements: TK AwardResponsibilities: Heavy cash handling Providing warranty information Credit card applications Balancing cash draws Cash register

Education

Alvin College, Alvin, TXCertified Nurse AssistantSeptember 2010

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