Customer Service Manager

Jason Ware

**Thayer Street Apt C**, New York, NY 10040, 201-***-**** Email: ***********@*******.***

Education and Training:

Fordham University – Undergraduate Finance Major Graduate Spring 2013

Gibbs College-Montclair, NJ Associate Degree in Applied Science (Computer Network Administration)

Armed Forces- Completed Primary Leadership Development Course (Management Training)

Long and Foster – Completed Real Estate 60hr. pre-licensing course training for the state of Virginia.

PROFESSIONAL EXPERIENCE:

Best Western, Fairfield, NJ- Night Manager / Auditor September 2009- October 2011

Maintain an inventory of vacancies, reservations, and room assignments

Compiled data for audit report consisting of a Balance Sheet, Daily Income Summary, and various financial statements

Responsible for processing group vouchers using Win-PM systems

Performed nightly backup of server as well as manual updates working with MSI support

Assisted in providing our corporate groups with Direct Bill express services

Verified and analyzed financial data being reported to the General Manager daily

Con-Serve Industries, Sterling, VA- Commercial Operations Coordinator July 2007– January 2009

Managed up to 17 personnel and coordinated weekly schedules

Provided outstanding customer service to clients while maintaining accounts

Assisted sales team with final contract procedures to aid customers and establish new accounts

Coordinated maintenance and repairs for commercial customer’s equipment

Responsible for assisting finance with accurate data for salaries payable

Joseph Fleming, ESQ., PC, NY, NY- Paralegal / File Clerk July 2006 - December 2006

Court Filings for prestigious clients.

Provided Data Entry Preparation of Legal Covers and Documentation.

Personal interaction with clients

Implemented and managed Filing System for new and present clients.

Department of Defense- Automated Data System Specialist February 2002 - February 2006

Established, Maintained and Operated communication systems.

Supervised operations of LAN networks, cabling, installation, and removal procedures.

Initiated computer center operations, including established control information and

communication with digital subscribers

Responsible for Configuring and Troubleshooting Communication Networks

Managed and held accountable for over 25 personnel and 10 military vehicles

ADDITIONAL EXPERIENCE:

United Way, Montclair, NJ Gibbs College Intern September 2001- January 2002

Installed via voice software, a software program that develops young children’s letters and number skills at an early age.

Experience in redesigning, rebuilding, and creating over 100 personal computers as a donation.

Assisted shop senior technician in analyzing all finalized personal computers before distribution.

Developed computer configurations and troubleshooting skills for Windows based Operating Systems such as Windows 97, 98, ME, Windows 2000, and XP.

RELEVANT SKILLS:

Extensive computer skills in networking as well as installing hardware components.

I have intermediate experience using software such as Microsoft Word, Excel, and Power Point.

Developed skills in book keeping associated with GAAP financial accounting standards.

I also possess a government Secret Clearance that expires in late 2014.

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