Manager Service
Resume:
Tom Sawicki
Lincoln, Illinois **656
Cell# 217-***-****
*********@*******.***
EXPERIENCE
Owner/Operator Railsplitter Fencing Co, Lincoln IL Current
Build various fences which include custom work from wood, iron, poly vinyl, chain link for residential, commercial and industrial customers. Bid jobs, create estimates, contract bids, order needed material from supplier. Schedule workload and create invoicing and financial analysis for both business and tax related data.
Fixed Operations Manager Forts’ Toyota, Pekin, IL 2003-2011
Managed day to day operations of the Service, Parts & Rental Departments. I maintained a staff of 20+ employees. Included financial analysis, forecasting, staffing requirements, CSI, employee development programs, advertising, merchandising, warranty administration, establish and maintain working relationships with manufacturer representatives and employee motivation.
Service Manager Mid-Town Imports, Pekin, IL 2000-2003
Responsibilities included financial analysis, forecasting, staffing requirements, CSI, employee development programs, advertising, merchandising, warranty administration, establish and maintain working relationships with manufacturer representatives and employee motivation.
Service Coordinator Dean Team, Ballwin, MO 1995-2000
Responsibilities included scheduling work, writing repair orders, dispatching work, contacting customers on service needs or repairs. Directly responsible for CSI indexes and monthly labor sales.
Service Manager Chris Auffenberg, Florissant, MO 1991-1995
Responsibilities included financial analysis, forecasting, staffing requirements, CSI, employee development programs, advertising, merchandising, warranty administration, establish and maintain working relationships with manufacturer representatives and employee motivation.
Service Manager John Chezik Toyota, Kansas, MO 1988-1991
Service Manager Toyota by Green, Olathe, KS 1987-1988
Asst. Service Manager Ray Green Chevrolet, Jacksonville, IL 1986-1987
EDUCATION
Toyota Service Manager Training, Chicago, IL 2003 - 2011
Volkswagon Service Mgt Training, Chicago, IL 1995 - 2000
Mitsubishi Smart Training, St Louis, MO 1992 - 1993
Toyota Mgt Series, Kansas City, MO 1987 - 1991
Net Profit Seminars, Detroit, MI 1987 - 1988
General Motors Training Center, Richmond, VA 1984 – 1986
PROFESSIONAL SOCIETIES/AWARDS
Lincoln Chamber of Commerce Current
Toyota Service Excellence Award 2004, 2007, 2009
Mitsubishi Service Excellence Society 1993
Toyota Touch Award Member 1989 & 1990
REFERENCES
Chris Durand, New Car Sales Mgr, Forts’ Toyota, Pekin, IL @ 309-***-****
Cody Helfers, Parts Manager, Fort’s Toyota, Pekin, IL @ 309-***-****
Kurt Fitzpatrick, President, Webster Construction, Lincoln, IL @ 217-***-****
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