Customer Service
Resume:
Joseph Hotaling
Syracuse, NY ***05
pdvz4z@r.postjobfree.com
OBJECTIVE
To obtain a position within a company that will allow me to utilize my work experience, training, skills. Contribute to the success of the organization, as well as continuing to advance my own career.
EDUCATION
Associate of Applied Science Degree – Information Technology – Computer Network Systems – Strongsville, Oh 2003
SKILLS
Interconnections of digital devices for enabling data communication
Install printers, peripherals, and drivers as well as, set up and configure hardware and software
TCP/IP, NetBEUI, IP Addresses, LAN
Microsoft Windows ’98, 2000 Pro, XP Home & Pro, Office 2000, 2003 and 2000 Server
Project Management
Security
Communication Protocols
Cisco routers, hubs, and servers
Data Entry
Customer Service
PROFESSIONAL EMPLOYMENT
January 23, 2009 – June 2009 Weiser Security – Ft Myers, Fl – Security Guard
• Ensured safety of residents in the community by preventing unauthorized entry
• Input new residential information into the database for security
November 2008 – Feb 2009 Pet Smart – Ft Myers, Fl – Retail Sales
• Stock shelves with merchandise
• Assist Customers with locating merchandise
August 2007 – September 2008: Wackenhut Corp – Cleveland, Oh – Security Guard
• Report any unusual activity or theft to the appropriate authorities for resolution
• Monitor activity to prevent theft of construction equipment
July 2005 – August 2007: Wackenhut Corp – Fort Myers, FL – Security Guard
• Ensured safety of residents in the community by preventing unauthorized entry
• Input new residential information into the database for security
October 2004 – June 2005: Computer Centers USA – Ft. Myers, FL – PC Technician
• Built PC’S, servers and networks
• Loaded software to assist in efficiency of computers
• Sold and repaired new and used computers
• Demonstrated excellent customer service while providing technical support to customers
February 2004 – April 2005: Mid American ITS – Medina, OH – PC Technician
• Built PC’s, servers and networks for local and regional businesses
• Loaded necessary software and office tools for businesses
September 2003 – January 2004: Manpower – Cleveland, OH – Inventory Control
• Receive, distribute, and program cell phones and accessories at Alltel Inc.
• Monthly Inventory Control of cell phones and accessories
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