Ellen Bush, PHR **** Four M Circle, Kodak, TN ****4

865-***-**** – Cell

pdra18@r.postjobfree.com

A dynamic, accomplished professional offering a unique combination of Human Resources,

Operations and Management experience. A long-term focus on the ever-changing field of

human resources along with proven skills in the areas of: employee relations, benefits,

recruiting, administration, customer service and resource allocation.

EXPERIENCE:

Manager, Human Resources, Wilderness at the Smokies, Sevierville, TN, 8/08 – Present

Responsible for set up and development of policies and procedures for a new business enterprise.

Directs and coordinates human resources activities, such as employment, compensation, labor

relations, benefits, training, and employee services. Develop, recommend and implement

personnel policies and procedures for HR processes, including but not limited to: employee

handbook; attendance policy; recruiting; drug testing; employee discipline; sexual harassment

training for all staff, on an annual basis. Sourced, established and administer health insurance

program and administration of dental insurance program. Conduct recruitment effort for all

exempt positions. Oversee recruiting and selection process in conjunction with each department

and their hiring needs for all non-exempt positions. Create and conduct training of all

employees, such as new-hire orientation, sexual harassment prevention training and corrective

action training. Work with each department to administer employee relations counseling.

Conduct investigation of sexual harassment claims; represent Company at mediation or hearings.

Work with Accounting Department in processing of bi-weekly payroll, including set up,

administering and approving all paid time off. Respond to all unemployment claims, including

unemployment appeal hearings.

HR Generalist, Harris Restaurant Group, Knoxville, TN, 12/05 – 8/08

Sole responsibility for benefits administration and management. Work closely with the

Management Team to develop, implement, educate and monitor for compliance all policies and

procedures. Administer employee relations and workers’ compensation claims/follow up.

Counsel management team on allegations/investigations of sexual harassment claims. Process

new hire and termination paperwork for all employees, including unemployment claims. Back-

up for employee, bi-weekly payroll.

Various Positions – Cendant Corporation, Knoxville, TN 6/97 – 1/05

Recruiter – 1/04 – 1/05

Successfully achieved goals for ever-changing and demanding hiring requirements in a fast-

paced call-center environment. Skilled in driving business results related to critical human

capital. Responsible for sourcing applicants, new-hire orientation, screening, testing and

interviewing applicants. Highly seasonal hiring needs – hired approximately 250 people in five

months (January – May). Organized and conducted job fairs and college recruiting events to

target hiring needs. Tools included use of web-based data mining: Taleo & Brass Ring

Applicant Tracking systems; Lawson HRIS; Crystal Reports and Microsoft Office. Partnered

with other departments to substantially reduce employee turnover.

Project Coordinator, Human Resources, 4/01 – 12/03

Coordinated diverse tasks and consolidated information for Regional Director of Human

Resources for three call centers (i.e. HR dashboard reporting, monthly turnover reports, HR

quarterly reports, etc.). Coordinated dissemination of information to ensure HR team had current

information (revisions to employee handbooks, use of new database for CRD/bonus processing,

etc.). Compiled, analyzed, reported and distributed complex reports and suggested changes for

process improvements to improve productivity and enhance profitability. Partnered with HR

teams to develop, communicate and implement HR policies and procedures. Directed and

supervised administrative staff and processes within the department to provide excellent

customer service to internal and external customers.

Administrative Coordinator, Human Resources, 6/97 – 4/01

Provided quality administrative support to the Director of Human Resources and the Corporate

Director of Human Resources.

Key Accomplishments & Certifications:

• Bachelor’s in Business Administration, King College, Bristol, TN

• Professional in Human Resource Certification

• Vice President, Smoky Mountain Human Resource Group (2011)

• Member, Tenn. Valley Human Resources Association (Since 2006)

• DDI Targeted Selection Certification (Interviewing Skills)

• Stepping Up to Leadership

• Proficient in Microsoft Office

• Life/Health Insurance Producer License

• Notary Public