Customer Service High School

FLOR E. MEDRANO

***** ****** *** • Granada Hills, California 91344

818-***-**** • *********@*****.***

EDUCATION

University of Phoenix, Woodland Hills, California

Bachelors Degree, Business Management, August 2012

Los Angeles Valley College, Van Nuys, California

Associates Degree, General Education, June 2006

John F. Kennedy High School, Granada Hills, California

High School Diploma, General Education, June 1999

WORK EXPERIENCE

Classica Services, Arleta, California

Office Manager, January 2004 – Present

Customer Service, answering phones, emailing, faxing, filing, accounting, scheduling meetings, keeping all financial documents up-to-date, pay open accounts, depositing weekly into bank, organizing and developing events.

ABC Learn, San Fernando, California

Tutor, September 2007 – January 2010

Organized and managed appointments with parents and students, tutor Math and Language Arts for students in grades K-12, keep an Excel spread sheet with hours of provided service, enter invoice at the end of every month with copies of singed student and parent sheets, maintain a personal copy for records of all hours of service.

Nordstroms, Topanga Canyon Blvd, California

Sales Associate, June 2002 – January 2004

Provide exceptional customer service, organize product on the store floor, help customer with finding what they are looking for, and answer questions regarding product and sizes, inventory, closing department and register once a week.

LANGUAGE

Speak, read and write both English and Spanish

SKILLS

Bilingual, dependable, hard working and responsible. Goal oriented and a team player, experience in working with multiple personalities, proficient knowledge of Microsoft Office and internet. Motivated to learn and grow professionally. Can work with little or no supervision.

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