Manager Customer Service
Resume:
RONALD BRADLEY
Charleston, SC 29414
***********@*****.***
Top-performing professional with extensive experience and a strong track record of managing, training, and evaluating personnel. Team player with excellent communication and interpersonal skills to easily interact with individuals at all levels. Dependable and dedicated self-starter with an associate's degree in business administration. My objective is to use my strong track record of demonstrable success to secure a mutually rewarding position within your company.
CORE COMPETENCIES
Project Management | Operations Management | Public Safety and Monitoring | Environmental Safety | Personnel Management | Team Building and Leadership | Training and Development | Scheduling | Inventory Control | Reporting | Records Management | Inspections | HAZMAT | QA/QC
PROFESSIONAL EXPERIENCE
THE HERTZ CORPORATION,
Charleston, South Carolina
03/2011- 01/2012
Management Trainee
Contributed to Hertz Improvement Process to discover new and more efficient ways to run our business and deliver the right products and services to our customers faster and at a lower cost. Drives change from within to improve customer satisfaction and uses teamwork to tackle problems.
* Ensures a positive customer experience by effective management of rental process to include qualifying the renter and completing contracts.
* Achieves individual sales goals and customer service goals.
* Grows sales by expansion of marketing efforts to referral sources (body shops, car dealerships, etc.).
* Maximizes margin by up-selling customers to higher-priced services and ancillary products
* Protects company assets through enforcement of company policies
* Provides support for the branch's business plan by assisting the location manager with billing issues and processing payments.
SYNTER RESOURCE GROUP LLC,
Charleston, South Carolina
11/2010 - 03/2011
Freight Accounts Receivable Collector
Provide financial, clerical and account management services to ensure efficient, timely and accurate payment of freight accounts under my control.
* Make outbound phone calls to collect past due accounts receivable for freight clients
* Follow up, collection and allocation of freight payments
* Carry out billing, collection and reporting activities according to specific deadlines
* Investigate and resolve customer queries by reviewing freight dills, delivery receipts and other freight documents
* Monitor customer account details for non payments, delayed payments and other irregularities
* Follow established procedures for processing freight payments
* Process adjustments per bill of lading, delivery receipts, and other supporting freight documents
DISCOVERY TRAVEL & EXCURSIONS,
Charleston, South Carolina
10/2006 - present
Owner/Agent
Assist individuals, groups, and business professionals in making the best possible travel arrangements. My agency specializes in leisure, business, and incentive travel. Also promoted travel packages and tours on behalf of cruise lines, resorts and local tour companies.
* Plan, market, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers.
* Calculate cost of travel and accommodations, using vendor web-sites, and computer software.
* Established and fostered a positive relationship with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
* Resolved client complaints in a timely manner
* Established and maintained effective relationships with vendors and tour conductors on behalf of clients to insure a positive travel experience.
FIRST RESTORATION SERVICES,
Charleston, South Carolina
1/06 – 10/06
Emergency Response Manager
Prepared job sites, implemented QC measures, and managed the emergency cleanup and restoration of structures damaged by water and/or fire. Drafted daily reports summarizing job-site activities for management and QC purposes. Managed inventory and maintenance records for vehicles and equipment.
* Effectively managed multiple projects simultaneously, meeting all stipulated objectives and deadlines
* Set project quality/performance standards, and developed and implemented risk-mitigation plans
* Established and maintained strong professional relationships with clients, contractors, and adjustor
* Addressed and resolved client complaints in timely and effective manner, ensuring client satisfaction
* Regularly worked overtime and on weekends to check/monitor job sites and to make sure all paperwork and job sites were complete to the satisfaction of homeowners and insurance companies
FIRST RESPONSE RESTORATION
Columbia, South Carolina
3/04 – 1/06
Operations, Mitigation Manager
Managed the emergency cleanup and restoration of structures damaged by water and/or fire. Conducted on-site assessments, evaluating both work and performance, and recommending corrections for any identified deficiencies. Prepared daily reports documenting daily production activities for management and QC purposes. Controlled inventory and managed maintenance records for vehicles and equipment.
* Coordinated technician teams by preparing and implementing daily production schedules for teams
* Effectively managed multiple projects simultaneously, meeting all stipulated objectives and deadlines
* Established and maintained strong professional relationships with clients, contractors, and adjustors
* Trained and evaluated technicians on proper and safe water-damage-mitigation techniques
* Developed, implemented, and enforced/maintained QC and safety guidelines on job sites
* Set project quality/performance standards, and developed and implemented risk-mitigations plans
* Regularly worked overtime and on weekends to check/monitor job sites and to make sure all paperwork and job sites were complete to the satisfaction of homeowners and insurance companies
* Selected to attend Structural Drying School and promoted from water damage mitigation technician to water damage mitigation manager due to exceptional work above and beyond the call of duty
LEE COUNTY FIRE DEPARTMENT
Leesburg, Georgia
6/97 – 3/04
Firefighter / Incident Commander
Led, directed, and coordinated fire-suppression teams responding to fire, medical, confined-space, and hazardous-materials emergencies, extinguishing fires and performing rescues. Administered emergency-medical treatment at a first-responder level. Operated large fire apparatus and complex hydraulic equipment; and utilized various specialized tools. Completed incident reports and documented emergency responses.
* Mentored junior staff and supervised and trained fire personnel in emergency operation techniques
* Inspected buildings for fire-safety violations and developed pre-fire plans for assigned structures
* Conducted fire prevention programs for local school systems and participated in community events
* Featured in Albany Herald "Local Heroes" story for rescuing a woman from her burning house
EDUCATION
*BS, Integrated Supply Chain And Operations Management - University of Phoenix (2012)
*AA, Business Administration – University of Phoenix (2009)
TRAINING
*FEMA Awareness for Initial Response to Hazardous Materials Incidents
*Managing Company Tactical Operations Trainer Certification
*National Professional Qualification Certification Firefighter I
*Emergency Response to Terrorism: Hazardous Materials
*Alternative Teaching Methods for Fire Safety Education
*Managing Company Tactical Operation I, II, III
*FEMA Emergency Program Manager
*Pressurized Container Fire Control
*Vortex Structural Drying School
*Leadership I, II, & III
*First Responder
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