Customer Service Supervisor

EDNA C. FOLKS

**** ********** **** 404-***-**** Cell

Fairburn, GA 30213 770-***-**** Home

********@*****.***

BILL HEARD CHEVROLET (06/2005 to 09/2008), Business Development Center Customer Service Representative, Union City, GA US. Supervisor: Tony Reinholt, Phone: 404-***-****. Hours Per Week: 40; Salary: $11.00 Plus Commission; Contact Supervisor: Yes

PROVIDED COMPETENT, KNOWLEDGEABLE, AND COURTEOUS CUSTOMER SERVICE in setting up appointments for prospective customers to come into the dealership in response to referrals from sales department, direct mailers and other types of advertising.

§ FIELDED OVER 80 CALLS PER DAY AND ACHIEVED BETWEEN 85% TO 90% SUCCESS RATE in obtaining the appointment from the callers.

§ KEPT RECORDS OF CUSTOMER INTERACTIONS and transactions, recording details of inquiries, comments, complaints and action taken.

§ DEMONSTRATED KNOWLEDGE OF PRINCIPLES AND PROCESS OF PROVIDING CUSTOMER SERVICES including needs assessment, meeting quality standards of services, and evaluations of customer satisfaction.

§ EXPERIENCED IN GENERAL OFFICE PROCEDURES such as word processing, managing files and records, completing forms, and routine procedures and terminology.

§ UTILIZED OUTSTANDING PROFESSIONAL AND INTERPERSONAL SKILLS in communications, planning, organization, analytical, problem resolution, positive approach, and initiative.

§ STARTED WORK IN COLUMBUS and relocated to Union City store. Dealership closed throughout the region.

RED CROSS (10/25/2004 to 04/2005), Dental Assistant/Student Trainee, Ft. Wainwright, AK, US. Supervisor: Ron Huffman, Phone: 907-***-****. Hours Per Week: Varied; Salary: $0; Contact Supervisor: Yes

ASSISTED IN PROVIDING RESTORATIVE, prosthodontic, surgical, endodontic, and periodontal treatment as provided in general dentistry; recorded information related to medical history of patient; charted examination and treatment information as relayed by dentist on patient records; recorded information from dentist on prescriptions and a variety of forms; sterilized instruments, materials and equipment; prepared surgical trays; maintained dental equipment in a clean and operative condition; maintained levels of supplies; prepared and arranged instruments and materials needed for treatment; prepared patient and operatory; assisted dentist at chair-side. Maintained record keeping and clinic maintenance.

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EDNA C. FOLKS

WAL-MART (02/2004 to 03/2005), Photo Specialist, Fairbanks, AK, US. Supervisor: Denny Campbell, Phone: 907-***-****. Hours Per Week: 30; Salary: $10.55 Hourly; Contact Supervisor: Yes

DEVELOPED FILM IN ONE-HOUR PHOTO LAB utilizing the processing and developing equipment. Conducted weekly and monthly maintenance on photo equipment.

PROVIDED KNOWLEDGEABLE CUSTOMER SERVICE in the sales of cameras and related equipment.

ALLTEL (11/2001 to 05/2003), Sales Representative, Ozark, AL, US. Supervisor: Dianne Hall, Phone: 334-***-****. Hours Per Week: 40; Salary: $9.45 Hourly; Contact Supervisor: Yes

SUCCESSFULLY SOLD AND PROGRAMMED NEW CELLULAR phone service and individually collected up to $32,000 a month in payments.

GEORGIA COMM SOUTH (11/06/1999 to11/15/2001, Head Cashier/Acting Manager, Columbus, GA, US. Supervisor: Robert Floyd, Phone: 706-***-****. Hours Per Week: 40; Salary: $9.50 Hourly; Contact Supervisor: Yes

SUPERVISED TWO CASHIERS IN PROVIDING CUSTOMER SERVICE for a local telephone provider. Personally processed over 300 payments per day with deposits totaling over $12,000 daily. Entered customer information into in-house computer system. Fielded over 75 phone calls per day regarding new service and repairs. Prepared Daily Summary Report and any other record keeping documents needed. Interviewed, hired, trained, supervised and terminated employees.

ACTED AS MANAGER in absence of Owner/Manager: opened/closed store, made deposits, and made business decisions necessary.

HUGHSTON SPORTS MEDICINE HOSPITAL (02/1998 to 11/1999), Dietary Specialist, Columbus, GA, US. Supervisor: Jay McGee, Phone: 706-***-****. Hours Per Week: 40; Salary: $6.45 Hourly; Contact Supervisor: Yes

PREPARED OVER 200 MEALS PER DAY for guests, employees and patients. Acted as back-up cashier as needed.

RUSSELL SQUARE APARTMENTS (06/1997 to 10/1998), Apartment Manager, Phenix City, AL US. Supervisor: Don Young, Phone: 334-***-****. Hours Per Week: 40; Salary: $10.15 Hourly; Contact Supervisor: Yes

MANAGED 100 MULTIFAMILY APARTMENTS: greeted prospective customers, showed units, entered into rental agreements, collected rents, made deposits, and processed legal terminations/evictions.

CONTRACT WITH AND SUPERVISED MAINTENANCE including painters, carpenters, plumbers, cleaners, security and related. Improved physical condition of a distressed property, established sound working relationship with existing residents, and assertively marketed property to achieve a 90% occupancy rate with over $43,000 in monthly deposits.

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EDNA C. FOLKS

CHARBROIL (01/1996 to 07/1997), Data Entry Clerk, Columbus, GA US.

Supervisor: Carol Thomas, Phone: 706-***-****

Hours Per Week: 40; Salary: $8.50 Hourly; Contact Supervisor: Yes

PROCESSED COMPUTERIZED SUPPLY TRANSACTIONS and account information. Ordered parts, tracked inventory and made adjustments in stockage levels.

PORT RECYCLING (03/1991 to 08/1995), Secretary, Hardeeville, SC, US.

Supervisor: Tom Jones, Phone: 843-***-****

Hours Per Week: 40; Salary: NA; Contact Supervisor: Yes.

PROCESSED PAYROLL AND TIME CARDS for15 employees. Booked orders for trucks or railway for this paper recycling company. Managed inventory control.

EDUCATION

RED CROSS, Kamish Dental Clinic, Ft. Wainwright, AK

Dental Assistant Training Program, 750 Hours, Certificate, 2005

BEAUFORT CAREER TECHNICAL COLLEGE, Beaufort, SC,

Computer Science Certificate, 1994; Criminal Justice Certificate, 1995

WADE HIGH SCHOOL, Hampton, SC, Diploma, 1980, GPA: 3.0

TRAINING

U.S. ARMY, Infection Control, HIV, Hazard Communication, 04/2005.

COMPUTERS

Working knowledge of the basics of data processing, Internet, and E-mail.

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