Customer Service Sales
Resume:
Youngstown, OH *****
*****************@*****.***
Michele Miller
Objective To secure a position in a company that will allow me to finish school while maintaining a stable employment that compliments my major.
Work experience January 2007 – June 2012t Verizon Wireless Boardman, OH
Customer Service Representative
Contact customers with exceptionally high bills over the telephone to proactively change rate plan to cover usage.
Providing quality customer service for billing, rate plans, and promotion questions/transactions.
Meeting and exceeding required goals for quality, phone handle time, efficiency at tasks, collections, and schedule adherence.
July 2006 – January 2007 West Corporation/Dishnetwork Niles, OH
Customer Service Representative
Troubleshooting technical issues with customers over the telephone using an interactive web application.
Providing quality customer service for billing, programming, and promotion questions/transactions.
Meeting and exceeding required goals for quality, phone handle time, efficiency at tasks, and schedule adherence.
Researching constant changes in the company and industry to keep informed of current issues or questions customers may have.
Nov 2005 – July 2006 Cellular One - Retail Boardman, OH
Retail Sales Associate
Provided quality customer service for billing questions, payments, sales, product applications, applicable accessories, and overall customer needs.
Meeting and exceeding goals to new and current customers in sales objectives for activations and resigns.
Actively solicitation new customers through inside sales and outbound marketing events.
June 2003 – Nov 2005 Cellular One – Call Center Boardman, OH
Prepaid - EVOPhone – Distribution Services Representative
Provided quality customer service for billing questions, payments, activation of prepaid phones, product applications, technical issues with phones, and overall customer needs.
Direct sales, activations, credit checks on customers or businesses, and troubleshooting technical issues for representatives of the company.
Activations of Tracfone and Onstar phones.
Education 2009–2011 Colorado Technical University Online Colorado Springs, CO
Associate of Science in Medical Billing and Coding
1984-1989 South Range High School North Lima, OH
General Studies/Graduated
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