JOHN SANDERS

**** **** ********** **** ** #***, Kirkland WA 98033 425-***-**** pcvo4l@r.postjobfree.com

VICE PRESIDENT / COO / REGIONAL VP / DIRECTOR OPERATIONS / EXECUTIVE DIRECTOR

P&L Responsibility / Sales Management / Talent Sourcing and Development / Performance Management

Strategic Planning / Turnaround Management /Best Practices Design & Implementation /

Servant and Situational Leadership / Customer Service Experience / Brand Management

Retail Sales and Service Field Operations Leader: I have been highly successful in building and developing teams in key positions at a various levels in well known organizations including Paccar Inc, Tully’s Coffee and Hollywood Entertainment. Career Track: Professional growth through such positions as Regional Director, Director of Training, Division Vice President, Zone Vice President, Vice President of Retail Operations, Board President and Principal/Founder.

Proven Record of Performance– Across Multiple Corporate Functions: I am highly skilled and proven in multiple areas of management to include developing Recruitment and Training Programs; Succession Plan Management; development and implementation of Operations Best Practices; Product Procurement and Brand Management; development and implementation of marketing and growth strategies at both the local, regional and national levels. I possess richly varied P&L experience and have consistently exceeded company objectives achieving double-digit revenue increases and dramatically improving associate retention, while reducing costs and streamlining operations.

Entrepreneurial/Service Experience- Start-ups / Non-Profit: Utilizing my broad management experience and leadership expertise I started two businesses that have performed well in a difficult economy. Over the past 10 years I have been involved in several volunteer and non-profit endeavors to include board level participation in three outstanding NP organizations. Adept at organizing, public speaking and fundraising.

SELECTED ACHIEVEMENTS & SKILLS

 Orchestrated turnaround of automotive aftermarket retail & service division. Promoted to serve as Division Vice President for Paccar Automotive. Led a struggling division of 80 retail, service and commercial stores in union environment, to record sales and profits with a 15% comparable increase in sales and a 23% increase in profits in the first year.

 Regional Director and Zone Vice President for Hollywood Entertainment (2002-2009) led teams that initially

were “average” in performance and transformed them into company best performers in all key performance indicators through rebuilding teams, implementing best practices and creating a very positive high energy strong “sense of urgency” environment. Number one ranked region in 2005 and 2006; number one ranked zone in 2007 and 2008; As Regional Director led highest revenue (150MM) and profit region with 150 Hollywood and Game Crazy units with 11 district managers and over 1300 store associates. As Zone Vice President led highest revenue (750MM) and profit zone in 2007 and 2008 with over 1000 stores, 8 regional directors, 70 district managers and over 10,000 store associates.

 As Regional Director and Zone Vice President for Hollywood Entertainment developed a customer service and sales training program that resulted in a 35% improvement in the region’s average ticket comps in the first year with consistent improvements (above company average), in subsequent years at the region and zone level. Implemented a Reward and Recognition program as well as a highly effective Talent Selection and Development program that combined help to result in a 40% reduction in associate turnover over the first year; while consistently maintaining the company’s strongest retention rate over a subsequent five year period at both the region and zone levels. Consistently posted the company’s strongest profit results through effective P&L management, especially in the areas of labor, expense and shrink control.

 Expertise: Exceptionally strong written and verbal communications skills. Highly personable with a direct yet collaborative “team” approach to strategy and solutions. Hands-on, example setting, high energy, high-influence style that motivates and inspires at all levels. Excellent analytical, organizational and negotiating skills. A values-driven Servant Leader.

CAREER OVERVIEW / EXPERIENCE

Principal & Founder-Blue Moon Leadership Consulting & Advantage Life Care Products, 2009-present

 Founder and leader of a high performing consulting team that delivers personalized hands-on consulting in the areas of Human Resource Development (all facets of talent acquisition and retention), Leadership Training (Situational Leadership & Servant Leadership); Change Management, Restructuring and Reorganization, Operations (best practices assessment and development), Customer Service Experience, Brand Management, Loss Mitigation, and Competitive Analysis.

Zone Vice President, Hollywood Entertainment (Hollywood Video/Game Crazy), 2006-2009

 Led company’s strongest performing team through bankruptcy and subsequent restructuring through three ownership changes (in three years) while maintaining the lowest associate turnover at all levels and the strongest top and bottom line financial performance.

Regional Director, Hollywood Entertainment (Hollywood Video/Game Crazy), 2002-2009

 Developed a customer sales and service training program resulting in a 35% improvement in the region’s average ticket comps in just one year. Region was consistently ranked number one in all customer satisfaction indicators 3 years in a row.

 Through highly effective selection, hiring and development program and a hands-on leadership style, developed a high performance team consistently ranked (through the company’s team performance ranking program), at the top of the organization. Number one ranked region in 2005 & 2006.

 Improved bottom line region profit through effective P&L management, especially in the areas of labor, expense and shrink control (lowest shrink in company 2 years in a row).

Vice President of Retail, Tully’s Coffee Corp., 2001-2002

 Responsible for operations and bottom-line profit of 113 coffee retail stores in Washington, Oregon, Idaho and California. Reported to the president and chief operating officer. Supervised 2 regional managers, 8 district managers, 2 training managers and responsible for over 800 store employees.

 In 6 months initiated sales and profit turnaround through restructuring of retail leadership team, implementation of performance standards, reward and recognition program and succession planning.

Vice President of Stores, CarToys Inc., 2000-2001

 Responsible for operations and bottom-line profit of forty two retail audio and wireless mobile electronics stores in Washington, Oregon, Colorado and Texas. Reported to the COO. Supervised 5 regional managers, a recruiter, a customer service manager, an insurance manager, and responsible for over 800 store employees. Responsible for annual revenue of over $155MM.

 In less than a year opened 12 new stores, including 9 in new markets; instrumental in developing growth business plan to include marketing and operations strategies.

Division Vice President, Paccar Automotive Inc., 1997-1999

 Responsible for operations and bottom-line profit of eighty retail, commercial and service Grand Auto Supply stores in Northern California, Nevada and Oregon. Reported to the company’s General Manager, supervised 6 district managers, 4 commercial territory managers, 3 training managers, one service director, one recruiter and one financial analyst.

 In first full year in position took division to record profits including over $144MM in sales (increase of 15%), $17MM in net contribution (improvement of 23%); reduced total store expenses by over $300K.

Director of Training & Development, Paccar Automotive Inc., 1995-1997

 Responsible for developing, implementing and maintenance of associate sales, product knowledge, service and management training programs for over 2500 store, distribution center and corporate employees for one of the country’s largest automotive aftermarket retailers. Reported to the general manager, supervised 2 retail training managers, 2 service training managers and a talent recruiter.

 Developed new associate orientation program, 4 sales training programs, 3 technical service programs and 4 management development programs.

 Developed a management assessment center program; designed and implemented a store planning and organization process and a standard communication center for all Paccar stores.

Paccar Automotive Inc. – District Manager 1993-1995; Director of Special Orders 1992-1993; Instructional Design Manager 1990-1992

Education/Training/Service

 Glendale Community College; University of New Mexico

 Zenger-Miller Frontline Leadership; Center for Creative Leadership; Battelle Leadership Institute

 Board of Directors- Starlight Children’s Foundation; Kids Without Borders; SAMMI Awards

PROFESSIONAL REFERENCES AVAILABLE ON REQUEST

Contact this candidate