Senior/Executive Administrative Assistant Resume - Paula

Experience

*/** ** ******* – Lauth Property Group, 411 Pennsylvania Pkwy, Indianapolis, IN, 46280, 317-***-****

Senior Administrative Assistant – Vice President Information Technology

•Developed/maintained IT library

•Arranged travel, prepared expense reports

•Monitored and maintained current budget figures – reported issues, discrepancies or concerns to V P

•Managed IT contracts for renewal/cancellation

•Supported three direct reports and 6 staff members as necessary

•Created/managed internet alerts related to IT processes and the commercial real estate industry.

•Maintained general department and associate personnel files

•Consistently exercised discretion and confidentiality

•Managed/maintained calendar for VP noting, advising and rescheduling conflicting appointments

•Verified and prepared departmental invoices for payment

•Prepared meeting notes and agendas

•Actively participated in departmental leadership meetings

•Served on the company’s “Administrative Leadership Committee”

•Managed third party printing services

11/21/05 to 4/06 – Thomson CE

Executive Administrative Assistant – Vice President, Information Services

•Arranged travel to UK, China and other corporate locations

•Filed and prepare expense reports

•Maintained calendar

•Arranged meetings

•Prepared IT weekly reports

•Prepared IT monthly reports

•Prepared reports from finance information, budget vs. actual as it relates to IT projects

•Provided support to VP staff as necessary

•Maintained organization charts

•Maintained Global Calendar

7/00 – 9/05 - The Nyhart Company Inc., 9320 Priority Way West Dr., Indianapolis, 46240, 317-***-****

7/04 to 9/05 - Administrative Assistant/HR Benefits Specialist

•Developed step by step procedures for the new hire, termination, STD and 401(k) loan processes

•Developed HR benefit manual for new employees

•Performed new employee orientation

•Completed new employee/termination process as it relates to enrolling/terminating benefits

•Assisted Manager with Short Term Disability/Long Term Disability/FMLA status as necessary

•Maintained company personnel files

•Contacted vendors on behalf of employees when necessary as it related to benefits

•Explained the differences between the dental and medical options available

•Explained HRA and claim filing process

•Explained Flex program (medical reimbursement and dependent care)

•Exercised discretion and consistently maintain confidentiality

•Supervised Office Services staff until June of 2005

•Requested and followed up on maintenance activity with property management company

•Reconciled benefit programs vendor billing statements

5/03 – 9/04 - Executive Administrative Assistant to CEO

•Responsible for arranging & coordinating travel

•Provided administrative support for direct reports to CEO

•Maintained accurate records of staff attendance and use of paid time off

•Scheduled and organized meetings then followed up on attendance

•Supervised Office Services staff

•Recommended, carried out and supervised the combination of Mail Room and Office Services departments

•Initiated inventory control/minimum process of office supplies

•Oversaw activity with the property management company as it related to necessary repairs for the office space

•Coordinate office moves and facilitate off-site storage of excess furniture

3/02 – 5/03 - Executive Administrative Assistant to Sr. VP Health & Welfare Division

•Maintained accurate attendance records of Claims department staff

•Calculated client payments for negotiated health contract discounts

•Assisted with implementation of outsourced claim payment system

•Maintained accurate and up to date client information

•Reorganized filing system to better serve Sr. VP

•Organized and scheduled meetings

•Compiled data and accurately prepared and distributed monthly activity report for the Claims division

•Volunteered and provided support to Claims supervisors when needed

6/00 – 3/02 - COBRA/Eligibility & Billing Analyst

•Assured that COBRA notification letters were sent in accordance with time frame set forth by Federal law

•Accurately documented responses

•Prepared medical ID cards for participants

•Developed time saving deposit process for COBRA payments reducing time by almost 1/2

•Updated RIMS software

•Prepared monthly client billings

•Followed up on late client payments

•Documented payment activity and provided monthly report to department manager

•Maintained customer focused and professional attitude when communicating with clients and participants

•Notified clients of eligibility issues

6/84 – 5/98 Community Hospitals Indianapolis, 1500 N. Ritter, Indianapolis, 46219, 317-***-****

•Managed the senior membership program

•Solicited benefits from providers of services of interest to persons over age 65

•Managed data base for tracking and reporting statistics of the senior membership program

•Developed and maintained accurate and up to date information on older adult resources

•Provided consultation and referral services to families caring for older adults

•Prepared necessary correspondence

•Obtained health insurance license in order to sell a Medicare supplement for patients of Community Hospitals through Anthem

•Planned, invited and participated in HMO sales meetings

•Presented Medicare, supplemental insurance and long term care insurance information to groups of older adults through the hospital Speakers Bureau program (prepared seminars and spoke to seniors groups about Medicare, supplemental and long term care insurance)

•Supervised the day to day activity of a volunteer staff

•Promoted and installed in home emergency response systems

•Communicated verbally and in writing with internal and external customers in a consistent professional manner

•Maintained a supply of pamphlets and books on resources and other topics of interest to persons over age 65

•Assisted patients with billing inquiries & performed follow up until resolved to the satisfaction of the customer.

•Assisted patients with Medicare and supplemental insurance questions

•Obtained and verified insurance information

•Instructed patients and families on the process involved with filing non-Medicare supplemental insurance claims

•Advised patients of medical coverage and policy limitations

•Prepared written correspondence

•In February of 1988 I was asked to assist in the development and implementation of an Older Adult Resource Center

•Prepared correspondence

Education:

John Marshall High School

Indianapolis, Indiana

Fine and Practical Arts Diploma

Majored in Business and English

Professional Careers Institute

Indianapolis, Indiana

Medical and Dental Administration

99.4% overall grade average

Operating Systems:

Windows XP

Windows 2000

Windows 98

Windows 95

Office Tools:

Microsoft Word (certified specialist in 03 environments)

Microsoft Excel (certified specialist in 03 environments)

Microsoft Outlook (certified specialist in 03 environments)

Microsoft Power Point (certified specialist in 03 environments)

Microsoft Works

Word Perfect

Presentation Tools:

Microsoft Power Point

Microsoft Visio (beginning)

Office Equipment:

10 key by touch

Photocopy machines

Fax machines

Skills:

Excellent keyboard skills

Excellent communication skills (oral and written)

Excellent grammar and spelling skills

Ability to multi-task

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