Customer Service
Resume:
Valerie Winiger
Evansville, IN 47714
******@*******.***
Profile
Motivated, punctual, team player seeking a new exciting career as a Remote Guest Support Agent . Fast learner who always takes initiative and enjoys taking on new career challenges. Hard worker who will bring determination and a positive attitude. Excellent communication skills and lots of experience working with people.
Qualifications
Supervisor Experience
Responsible for all employees during a shift. Organized the duties and goals for each workday and saw that they were performed in a timely manner. Ability to communicate and negotiate with customers and employees in a positive, respectful, and approachable manner. Two years of experience as a shift supervisor and two years’ experience as a crew leader.
Interpersonal Skills
Ability to interact positively with everyone. A good listener who is open minded and takes pride in gaining the respect of peers. Always remains calm and collected under vast amounts of pressure. Crew leader at Panera Bread Bloomington, the #1 manager training store within the state of Indiana. Responsible for training and educating future general managers. Previously held a position as Case Manager II with the Mental Health Partners in Boulder Colorado. This position was in a Residential Group Home Facility for persons with severe and persistent mental illness. Provided consumers with therapy, dispensed medication, taught living skills, managed the milieu, planned social outings, clinical case management, and provided support.
Technical Ability
Graduated from Indiana University with a Bachelor Degree in Psychology and a Minor in Criminal Justice. Did lab work pertaining to male aggression against women and eating disorders. Completed the Qualified Medical Administration Person (QMAP) course. Was responsible for redeveloping residential program setting at Mental Health Partners, incorporating a Psycho Social Rehabilitation model. This model provides consumers with the choice of designing their own treatment and incorporating what is most important to them. Managed milieu of 6 residents while providing Outpatient Case Management to consumers.
Professional Experience
Mental Health Partners – Boulder, CO
Relief Worker – On call Residential Counselor
March 2008 – August 2008
Residential Counselor
August 2008 – October 2008
Case Manager II
October 2008 - March 2011
Humane Society of Boulder Valley – Boulder, CO
Animal Welfare Associate
February 2007 – December 2008
YMCA – Bonita Springs, FL
Customer service and data entry
March 2005 – June 2006
Panera Bread – Bloomington, IN
Crew leader and trainer
April 2002 - April 2004
Dagwood’s Deli and Sub Shop – Bloomington, IN
Supervisor and trainer
June 2000 - July 2002
Education
•Indiana University – Bloomington, IN
•Bachelor of Arts – 2003 Psychology Major; Criminal Justice Minor
•2nd language studied – American Sign Language
•QMAP qualified
•Trained to handle psychiatric emergencies with efficiency
•First Aide Certified
•Attended a Strengths Based Case Management course
•Attended a Psycho Social Rehabilitation Course
References
Mallory Nassau
Anthem/Wellpoint – Denver, CO
Barbra Guastella, Team Leader Mental Health Partners – Boulder, CO
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