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Human Resources Customer Service

Location:
Fort Lauderdale, FL, 33319
Posted:
January 31, 2012

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Resume:

Alisha A. Findlay

**** ** **** ****** #*** Cell: 718-***-****

Lauderhill, FL 33319 pctwli@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Dynamic and results-driven professional with more than 5 years experience in human resources, financial analysis, business management and customer service. Areas of knowledge range from employee relations to fundamental bookkeeping and accounting correspondence. Demonstrated records related to success and high activities. Creative and passionate problems solver, self-starter as well as team player.

EDUCATION

Adelphi University, Garden City, NY December 2011

Masters of Business Administration

Specialization in Human Resources Management, (cum laude 3.6 GPA)

Adelphi University, Garden City, NY May 2010

Bachelors of Business Administration

Concentration in Management, (cum laude 3.5.GPA)

H. Lavity Stoutt Community College, BVI June 2007

Associate in Science in General Business Administration (cum laude 3.6 GPA)

Coursework in: Human Resources Management, Organizational Behavior, Compensation, Business Policy, Developing World Class Human Resources, Strategic Management, Persuasive Communication, Complexity and Leadership

PROFESSIONAL EXPERIENCE

Virgin Islands Government, BVI July 2011 – August 2011

Department of Human Resources, HR Apprentice

• Prepared Departmental initiative Proposal for the ‘Employee On-boarding’ program.

• Organized and hosted the first “Employee On-boarding’ program Focused Group Meeting with little or no supervision.

• Created a 16 question questionnaire and analyzed results in reference to the ‘Employee On-boarding’ program, gathering information potent to current process.

• Above resulted in the Director of Human Resources being able to deal with other important matters and increase job satisfaction and employee morale.

• Prepared employee’s retirement certificates with specific information including summary of employment, monthly pension and gratuity, to be sent to the Auditor General for approval, resulted in faster processes for retirees.

• Assist the Director of Human Resources with employee contract project increasing efficiency.

• Analysis employee’s files and prepare proper documentation to be sent to the Public Service Commission for approval on matters such as promotion, salary increase, contract extensions and appointment to permanent and pensionable post, resulted in a substantial increase of cases being processed in one meeting.

• Responded by letters, memorandums and emails to Permanent Secretaries, Department Heads and employees correspondences resulting in departmental efficiency.

Department of Human Resources, HR Apprentice July 2010 – August 2010

• Hands – on experience managing the Governor’s Office and completing all duties assigned

• Assisted in the sorting and distribution of Insurance Certificates

• Determined number of pensionable years an employee has acquired towards retirement

• With little or no direction, reviewed and edited the job specification and description template

• Created and implemented a spread sheet for total annual leave from 2006 to 2009 resulting in increase productivity

• Assisted in the Annual Return Student Job Fair – Ministry/Department Explosion hosted by the Succession & Planning Unit

• Assisted in the dispatch of documents/letters to various employees, departments and applicants

• Prepared Job Letters for employees on request resulting in high departmental efficiency

• Assisted in the recording of leaves taken by employees

Motivational Training July 15, 2010: Attended a one day training session on how to stay motivated on the job

Law Office of Dennis Biancanello, NY July 2009 – January 2010

Part Time Financial Assistant

• Developed and maintain an internal expense tracking spreadsheet

• Handle various accounting correspondences on a weekly basis

• Perform basic office duties: Communicated closely with clients and prepare correspondences

• Prepare the bills to be paid and mailed out

Beacon Capital Management Limited, BVI April 2008 - August 2008

Accountant Clerk and Assistant to Human Resource Manager

• Generated invoices and updated database

• Balanced employee’s loan accounts and prepared documents for Audit

• Communicate with clients and staff via email and telephone

• Managed and updated new and existing client’s books

• Hosted employee meetings and employee social events

Receptionist and Assistant Accountant Clerk Christmas 2005 & Summer 2006

• Managed and updated new and existing client’s books

• Created a process to organize all general journal and ledger entries

• Managed and monitored all incoming phone calls, greeted and directed all visitors

Trident Trust (BVI) Limited, BVI July 2004 (Summer Internship)

Funds Administrator Assistant

• Incorporated companies and kept in touched with clients via email

• Created certificates of good standing and articles of memorandums to be approved by registry

PROFESSIONAL SKILLS/HONORS/AFFILIATIONS

Phi Theta Kappa Honor Society, President Academic year 2006 - 2007

Proficient in Microsoft Office: Word, Excel, PowerPoint, Access, OneNote, Publisher; Skillful with QuickBooks

Effective Multi-tasker



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