Concierge Application
Resume:
Block ** Lot ** Berkley Place, Aventine Hills BFRV Las Piñas City 1740, Philippines
Mobile Number: +63.915-***-****
Email Address: *****.************@*****.***.**
MARK ANTHONY M. REYES
Objective:
To be able to work in a new industry where I can be more self-reliant, discipline, and financially independent for my future at young age. With the help of people who are more experienced and knowledgeable that surrounds me. I am seeking for more guidance in order to grow professionally in a new kind of job given to me.
Work Experiences:
Lending / Retail Credit Process Executive
HSBC Electronic and Data Processing Philippines Inc.
5150 North Bridge way Ave., Northgate Cyber zone, Alabang, Muntinlupa City 1799, Philippines
(February 2010 – Present)
• Review, analyze, approve or decline the credit applications depending on credit history
• Investigate the Credit Bureaus of the applicants (possible Fraud or Identity Theft Cases)
• Resolve Sale Processing
• Monitor the credit worthiness of the consumers
• Deal with affiliated HSBC's merchants / stores about applications and customer's information
Compliance and Quality Analyst (Senior Quality Control)
Westgate Contact Solutions Inc.
25th F/ Tower 2, Insular Life Corporate Centre, Insular Life Dr., Alabang, Muntinlupa City, 1781, Philippines, (September 25, 2008 – November 15, 2009)
• Weekly Quality Calibration with the Client Contact Specialists (CCS )
• Barging and Daily Live Monitoring to the representatives
• Listening and validating the sales or applications of the representatives that are being submitted every hour
• Giving feedback and score to the newly hired representatives
• Update the employees with regard of their daily status (Quality Scores, Call Feedback, Number of Sales or Applications, and amount or revenues of each sales)
• Hourly batching the recordings of the employees to be validated by the other Q. A’s
• Generates every hour the recordings that was validated
• Patrolling in the marketing floor and checking if all necessary rules are being adhered, (English Only Policy ‘EOP’, Dress Code, and I.D usage etc.,)
• Every corrective action issued to a CCS is documented regardless of whatever level of reprimand is given and reward the employees that are reaching the target goals quality score and amount of sales every week
• Weekly meeting with the management about the updates from the Quality Department
• Call Conferencing with the client about the updates or changes they want to implement
Team Coach / Team Leader
ICT Marketing Services, Inc.
19/F RCBC Plaza Tower 2, 6819 Ayala Ave., Makati City 1200, Manila Philippines
(January 2007 - May 2008)
• Coaching and motivating the Telephone Sales Representatives ‘TSR’
• Cascade updates to the reps assigned to me by conducting pre and post shift meetings
• Take calls and the same time monitor policy adherence
• Take escalated calls or Sup-calls, complaints from the clients’ customers, and assist the agents in their queries
Telephone Sales Representative
ICT Marketing Services, Inc.
19/F RCBC Plaza Tower 2, 6819 Ayala Ave., Makati City 1200, Manila Philippines
(December 2005 - January 2007)
• Take calls (Different products / campaigns every two hours)
• Hit the target goals, (Provides consistent number of quality sales and required time log-in)
• Offer round-trip Airfare Tickets and Complementary Tickets
• Offer voice mail services in all telecommunication companies in United States of America like Bellsouth, Verizon, At and T, etc.,
International Sales Representative
HELLO Corporation
33/F Robinson’s Equitable Tower, Proveda Road Corner ADB Ave., Ortigas Center Pasig City 1600, Manila Philippines, (May 2005 - August 2005)
• Receives calls and handle customer’s concern properly
• Cross sell the product assigned to me
• Hit the target goals in terms of sales, number of hours logged-in, and number of ‘Blue Ribbons’ or the concerns being addressed properly issued by the customers
2nd Back-Up Team Lead / Account Verifier
Contact Point Outsource Services Inc.
31/F Wynsum Corporate Plaza, Emerald Ave., Ortigas Center Pasig City 1600, Manila
Philippines, (January 2005 - May 2005)
• Assist first TL and Head TL about other related duties
• Responsible in checking and collating the schedules of each agents every day
• Verify the account of customer for upgrading purposes, check account status, request for some documents to successfully upgrade or add amount and card
• Targeted market are private employees
• Do the calling to increase number of potential customer
• Filling the hard copies of documents and ensure safety information as amended in the safety information secrecy in every lending companies
Educational Attainment:
Tertiary: Bachelor of Science in Nursing (under graduate)
Tarlac State University
Romulo Blvd., Tarlac City Philippines
Class President, 1st Freshmen Secretary in Student Buddies, Top 38 student- competed among 486 pupils in same degree, recorded year 2005, and Dean’s List.
Secondary: Tarlac Christian School
Matatalaib, Tarlac City Philippines
5TH Honorable Mentioned, Leadership Award,
President “Supreme Student Council’
Head Photojournalism, Assistant Editor in Chief (Campus Paper)
Primary: Cosmopolitan Institute
F. Tañedo St., Tarlac City Philippines
Salutatory Rank
Personal Data:
I was born on the 2nd of September 1986 in the city of Manila, center of the Philippines. I can fluently speak, write, and read in English and Filipino. I have knowledge in computer applications (Internet Accessing, Microsoft Word, and Microsoft Excel). Customer Care Service oriented with special skills in an Interpersonal and Personal Relations. I am hard working, young professional and driven to achieve goals. I am the youngest child among the siblings of Mr. Jun Fernandez Reyes Jr. and Mrs. Erlinda D. Marcelino-Reyes. I am weighing 150 lbs / 68.18 kg, 5’9’’ of height / 175.30 cm, with black hair, black eyes, and fair complexion.
Other Personal Information:
* Seafarer's Identification No.:B0892750 (Issued on July 1, 2010 valid until June 30, 2015)
* Passport Number: EB0699051
* NBI Visa Seaman (ID No.): R874M2YESNY0000 (Issued on June 22, 2010) Renew-To Follow
* PhilHealth (Health Insurance):010********* (Processing as OFW - Overseas Filipino Worker)
* Driver’s License: To Follow
Seminars and Trainings Attended:
• Magsaysay Training Center authorized by Maritime Training Council
(MTC Resolution No.03 – Series 1998)
Basis Safety Course (Safety of Life at Sea)
(Regulation VI / 1 of the 1978 Convention, as amended)
-Personal Survival Techniques (IMO Model Course 1.19)
-Fire Prevention and Fire Fighting (IMO Model Course 1.20)
-Elementary First Aid (IMO Model Course 1.13)
-Personal Safety and Social Responsibility (IMO Model Course 1.21)
Accredited by the Panama Maritime Authority
Certificate No.: 10-206-02865
Registration No.: 206-****-****
Issued 21st day of June 2010
(Total average score of 94% in Final Assessment and Practical Examination)
• HSBC, Reward Zone Mastercard, Orchard Bank, Household Bank, GM-Prime Accounts,
Affiliated Banks (Reviews Bankground, Credit History) (February 2010 - Present)
-Bank Policies
-Privacy Acts
HSBC Electronic and Data Processing Philippines Inc.
• Basic United Kingdom Culture (March 2009)
Westgate Contact Solutions Inc.,
• United Kingdom Basic Culture Information Program and European English Terms Lesson 1
Sutherland Global Services Inc. (May 2008)
• Canadian Culture and American Culture Training (December 2007)
ICT Marketing Services, Inc.
• English Skills Training (December 2005)
ICT Marketing Services, Inc.
• Rural Community Service “Deserving Student Award” (April 2004)
Tarlac Christian School, Matatalaib, Tarlac City Philippines
• Christian Medical Academic Program “Christian Living Award” (April 2004)
Tarlac Christian School , Matatalaib, Tarlac City Philippines
Character References:
Jocelyn Navales
Assistant Manager for Operations (ISD Manager)
HSBC Electronic and Data Processing Philippines Inc.
5150 North Bridgeway Ave., Northgate Cyberzone, Alabang, Muntinlupa City 1799, Philippines
+63.917-***-****
*.*******@*******.***
Vernah M. Villar
Assistant Manager for Operations (Retail Credit Compliance Officer)
HSBC Electronic and Data Processing Philippines Inc.
5150 North Bridgeway Ave., Northgate Cyberzone, Alabang, Muntinlupa City 1799, Philippines.
+63.927-***-****
Zanney Rabaya
Assistant Manager for Operations (Quality Team)
HSBC Electronic and Data Processing Philippines Inc.
5150 North Bridgeway Ave., Northgate Cyberzone, Alabang, Muntinlupa City 1799, Philippines
+63.905-***-****
********@*****.***
Jose Adriano
Assistant Manager for Operations
HSBC Electronic and Data Processing Philippines Inc.
5150 North Bridgeway Ave., Northgate Cyberzone, Alabang, Muntinlupa City 1799, Philippines.
+63.922-***-****
************@*****.***
Jett Harris M. Alexandratos
Report Analyst
Affiliated Computer Services
7th Flr., One E-COM Center Bldg. cor. Harbor Drive and Sunset Ave., Mall of Asia Complex
Pasay City. 1308, Philippines
+63.915-***-****
*************@*****.***
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