Project Testing

Ph no: 614-***-****

KISHORE S *******@*****.***

_________________________________________________________________________

Summary:

Around 8 years of strong Software Quality Assurance, Software Testing, Business Development and Software Development experience in Blue tooth & embedded system.

3+ years of experience as a Team Lead with Qwest Networx OOR Telecom software testing.

Expertise in Manual and Automated Testing of applications developed on Windows, UNIX and Mainframe Environment.

Expertise in running various kinds of tests such as Unit, Integration (White Box), System, Regression, User Acceptance Test (UAT), Performance-Load & Stress, Backend (Black Box) for Client/Server Applications

Extensive experience working with Business and Functional Requirements in analyzing and designing Test Plans, Test Cases, Verifying and Validating Web based applications and Documentation based on standards for software Development and effective QA implementation in all phases of Development lifecycle(SDLC)

Worked with Development team and Business Analysts to analyze the test scenarios and ensured that test requirements are correct and complete.

Expertise in writing SQA Plans, System Test Plans, Traceability Matrix, defining Test Scenarios and Test Cases based on business and functional requirements. Documented all phases of QA process.

Hand on experience in scripting, XML, HTML and .NET technology.

Sound knowledge and exposure in working with the various relational databases like PostgreSQl, Oracle etc.

Maintained Traceability Matrix to track the requirements to the test cases to ensure complete test coverage in the HP Quality Center.

Handled multiple projects concurrently and achieved milestones successfully.

Created comprehensive test cases based on analysis of specifications and business requirements.

Created a QA Engineer training program as well as managed the training of new testers.

Extensive working knowledge in UNIX/Linux operating systems, RTOS & Shell Scripting.

Has good Domain knowledge in Telecom Domain, Blue tooth, OSS/BSS & Provisioning Systems.

Experience in Testing Mainframe applications.

Extensive experience in coordinating testing efforts, responsible for test deliverables, status reporting to management, issue escalations.

Solid Back-end testing experience in writing and executing SQL Queries.

Experience in Automated Tools SOAP test (5.3, 6.2, 9.0), Quick Test Pro (9.0 & 10.0), Test Director (6.x, 7.x & 8.x), Quality Center (8.x, 9.x & 10.x) and Rational Clear Quest, Clear Case, Test Manager).

Experience in testing Web Services through XML(SOA Test)

Hands on experience in TIBCO Bus Tester.

Knowledge in Software Development Life Cycle (SDLC) like Waterfall & Agile.

Developed automated Test Scripts in QTP using VBScript for Regression Testing.

Strong Communication and Interpersonal skills to maintain effective work relationships with all levels of personnel. Clear Understanding of Business Rules and Ability to work as a part of team.

Strong analytical and project management skills with the ability to manage multiple tasks simultaneously, resolve problems and present appropriate business solutions and recommendations.

Possess understanding of System Development Life Cycle (SDLC) and strong interpersonal skills demonstrating the ability to work individually and with a cross functional team.

Strong experience in debugging and troubleshooting various applications running in Production and Test environment.

Participated in requirements walkthroughs with users to get better understanding.

Knowledge of Automation Tools: Selenium IDE, Selenium Core, Selenium RC.

Knowledge of Linux commands, installing Linux OS and integration with Web Servers like Tomcat and Apache.

Worked with programmers to create new testing tools for QA.

Experienced in build, testing phases, deployment processes as well as file transfer processes.

Utilized strong interpersonal skills, proven leadership capabilities, goal-orientation, as well as technical and non-technical problem solving abilities to achieve company and client goals.

TECHNICAL SKILLS:

Operating Systems : Unix/Linux, RTOS, Windows 95/98/XP/NT/2000, AS-400 Mainframe.

Languages : C, Shell Script, HTML, XML, JavaScript, Java.

Databases : MS Access, Oracle8i/9i/10g and SQL Server2000, PostgreSQL.

Packages : Clear Case, Clear Quest and Visual Source safe.

Database Utilities/Tools : PL/SQL Developer 5.0.2, Toad (7.3.0).

Testing Tools : HP (Load Runner, Test Director, Quality Center, Quick Test Pro).

Tools : Clear Case, Clear Quest and Test Manager, SOAP (5.3, 6.2 & 9.0), TIBCO.

Protocol : Bluetooth, TCP/IP

Software Products : Hummingbird (SPACE: Service Provisioning and Creation Environment)

Education:

Bachelor of Electronic and Communication Engineering from JNT University

Post Graduate Diploma in Embedded Systems

CERTIFICATIONS:

H.P Quality Center (9.2)

Telecom fulfillment certificates.

Client: Qwest Communications Inc, Jan 2008 –till date

Test Lead/Sr QA Analyst

Project: Qwest Networx OOR (10g, Networx, NSS Phase2, Multicast, VOIP (SIP Trunk & IA VOIP), Managed Services, SDP, PL On boarding, HUCS, IQ INTL, Cloud Computing)

Qwest Communications International Inc. is a leading provider of high-speed Internet, data, video and voice that exceed customers’ expectations for quality, value and reliability. Qwest IPV6, NSS Phase2, Multicast, Managed services Networking is one of the most strategic solutions available to businesses today. Qwest's major products for network services. The project encapsulates the whole provisioning process for a customer who prefers any kind of data-service.

Networx is a communications service implementation contract to provide leading-edge voice, data and video services to Government Services Administration (GSA), USA. This is a $20 billion government program under which federal agencies will procure communications systems over next 10 years and transform their telecommunication infrastructure worldwide.

Responsibilities:

Responsible for test planning, test management, devise test strategies, effort estimation, and risk analysis.

As a QA analyst and Test Lead, was involved in interacting with the stakeholders, development teams, and business analysts in understanding the business requirements, creating test plans, test procedures, test cases, writing test scripts, writing test evaluation criteria.

Performed System, Functional, Integration, End to End, User Acceptance testing and Regression testing activities in Test environment and Production support environment.

Test Management tool Quality Center 10.0 was used to prepare test cases, for test execution, to extract testing status and Defect tracking.

Developed automated Test Scripts in QTP using VB Script for Regression Testing.

As a Team player worked very closely with other Provisioning testers and with development team.

Implemented agile testing practices for globally distributed teams.

Used Caliber RM & RegPro as a requirement repository and kept track of any enhancements.

Performed functionality testing using QTP and performance testing using SOAP.

Built effective test data covering all possible scenarios and added in datasheets for regression Testing.

Created test plans and tested cases related to MainFrame application in testing project.

Recorded regression test scripts using QTP for web based application and checked the functionality of the application

Working as Onsite – Offshore Coordinator, facilitated proper knowledge transition, assign tasks, monitor Onsite/offshore activities, developed and maintained status project tracking reports.

Validated the server logs for Extreme server errors which are running on UNIX boxes by using Putty.

Extensively worked on creating the XML's for Web service testing.

Communicated with Manager, project lead daily for testing efforts and sent Status Reports as needed like Daily and Weekly.

Attended application walk-through and reviewed Requirements to understand the scope of the project and Attended project meetings as needed and Coordinated with the Developers to resolve the issues/defects.

Connected remotely to UNIX servers using PUTTY and FTP files across different test environments by using Hummingbird and Command prompt.

Extensively used SQL scripts/queries for data verification at the backend.

Responsible to tactfully communicate with project managers, development managers, release managers and developers to ensure comprehensive test planning and execution.

Reported PTIs (Product Assurance Testing Incident) through Dimensions and followed through until the bug fix was completed and retested.

Performed manual testing and maintained documentation on different types of Testing viz., Positive, Negative, Performance and Black Box.

Involved in Automation Test scripts preparation and execution using QTP.

Take offshore calls and resolve work related issues and review the day to day work deliverables.

Delegate the work to offshore team. Consolidate the offshore team work and deploy

Executed system test to insure smooth data flow between different systems.

Performed testing on Web Application and Web Services.

Successfully released multiple releases to the core customers on time.

Participated and Organized weekly meetings and walkthroughs to improve the testing effort and reported to QA Manager about the proceedings.

Participated in requirements walkthroughs with users to get better understanding.

Created various presentations for Clients explaining new functionality flows.

Interacted with development team in discussing/resolving various application defects.

Track and report upon testing activities, including the test case execution stage, defect status if any defects opened during execution and the testing results status.

Automation – Quick Test Pro:

Prepared Automation Testing Strategy.

Optimized QTP scripts for Regression testing of the application with various data sources and data types.

Mapped the custom objects to the standard objects where necessary, inserted GUI, Bitmap and Text checkpoints where needed, to compare the current behavior of the application being tested to its behavior in the earlier version using Quick Test Pro (QTP).

Parameterized the fixed values in checkpoint statements, created data tables for the parameters and wrote functions for the parameters to read new data from the table upon each iteration – Performed Data-driven testing.

Coordinated the overall performance team efforts, including Performance Planning, Performance Testing.

Create a framework and build QTP scripts for thorough regression and system testing.

Identified the Reusable Functionality & Created Functional Libraries to reduce the Code.

Extensively used QTP for Database validations.

Tools & Technologies: Oracle Database10g, Quality Center 10.0, XP Professional, UNIX, Putty, Web Logic, TOAD v8.0, XML, JAVA, QTP,SOAP,TIBCO BUS Tester, Caliber RM.

Client: TTSL

Project: SASIL June’ 07– Dec 2007

Role: Developer & QA Engineer

Description:

Tata Teleservices has established 3G ready telecom infrastructure. It partnered with Motorola, Ericsson, Lucent and ECI Telecom for the deployment of its telecom network. Tata Teleservices’ bouquet of telephony services includes Mobile services, Wireless Desktop Phones, Public Booth Telephony and Wire line services.

Comptel Instant Link is a mediation system for subscriber provisioning and service activation from the OSS/BSS systems to the HLR.

Comptel Instant Link receives requests from the OSS/BSS systems, translates the requests to network-element-specific commands and executes these commands. After execution of a request, Comptel Instant Link sends a response to the OSS/BSS.

Responsibilities:

Developed the dunning tool.

Used Load Runner and analyzed the response times of the business transactions under load.

Generated different types of User scripts using Load Runner.

Optimized QTP scripts for Regression testing of the application with various data sources and data types.

Used Microsoft BizTalk to exchange data.

Dunning is mainly used for barring and unbarring of the subscribers on HLR.

Porting scripts from Ericsson to Lucent switch.

Responsible for analyzing, designing and coding of the applications by utilizing the Perl.

Used SQL queries and UNIX Shells for Database Testing.

Involved in the Requirement analysis and estimating time lines for project.

Developed many Unix scripts to automate the repeated functionalities and reduced manual work to great extent.

Developed the Daemons script using Perl.

Prepared the request format and send to LHR.

Extensively performed the load testing on the Dunning tool using Load Runner.

Involved in Functional, System, Integration, performance and load testing.

Having good exposure across all modules and am cross functionally trained well.

Received client appreciation in delivering the data before the committed time lines.

Participated in Conference calls for new business requirements and change requests.

Used Rational Clear Quest for bug tracking and followed up with development team to verify bug fixes, and update bug status.

Connected remotely to UNIX servers using PUTTY and FTP files across different test environments by using Hummingbird and Command prompt.

Developed and customized scripts for file system monitoring the daily Logs.

Created various presentations for Clients explaining functionality flows.

Deployed new releases to Clients UAT and Production Systems.

Provided production support and troubleshooting for derivative module.

Carried out the customization and performance tuning for various modules.

Participated in requirements gathering, mapping the customer requirements and designing solutions for various clients.

Created documentation for Training, Monitoring, and system workflows.

Participated in Unit Testing, Integration Testing and Smoke Testing of the final release.

Ran the batch jobs using client component Essential Data stage Director for validates jobs, schedules jobs, runs jobs and monitors jobs

Tools & Technologies: PL\SQL, Clear Quest, XP Professional, UNIX, Putty, Web Logic, TOAD v8.0, XML, JAVA, QTP, Load Runner, Perl, Microsoft Biztalk.

Client: TTSL Jan 06 – May’07

Project: Telcordia IN

Role: QA Engineer

Description:

The main focus of this project was on Integration testing of the various OSS interfaces from AIS,MetaSolv,EPOS,TIPPS,CRM,MCCI to the Telcordia IN platform and the various BSS interfaces from the Telcordia Platform to AMD which in turn is interfaced with RAS,BI,PPS,WDS.

The Telcordia IN was inculcated as new IN for all Prepaid Systems along with existing Alcatel IN within TTSL Network. Tests were carried out to test provisioning of new subscribers from AIS/MetaSolv/EPOS as well as Service Management for existing subscribers through Service Requests raised from TIPPS/CRM.AMD interface testing included testing of the interfaces between AMD to DRS which generates the Raw INDRs and other downstream systems such as RAS, BI, PPS, WDS which take the processed INDRs as input. The Network Feature Testing included testing the various features of the IN Platform such as subscriber services as specified in the feature matrix and IVR testing.

Responsibilities:

Wrote Test plans, Test cases, executed Test cases for SQL/backend test and tracked defects in Quality Center based on the Business Requirements, Functional Requirements, Business Workflows, A&D documents.

Participated in End to End testing flowing orders from Order entry to Billing

Participated in BREQ meetings and FREQ meetings to keep track of new requirements from the project.

Performed System Testing, Integration System testing (IST), End to End (E2E), D2D Testing, Environment Shakeout testing, Implementation Shakeout testing, Regression testing, UAT testing and Production testing per the needs of the application and recorded Issues / Defects and tracked them in Quality Center.

Maintained Traceability Matrix to track the requirements to the test cases to ensure complete test coverage in the Mercury Quality Center.

Have proposed and implemented system critical solutions in prepaid systems.

Coordinated the Onsite and Offshore teams to resolve issues.

Fully trouble shooted the problems before reporting them and insisted that problems are fixed rather than overlooked.

Clearly communicated defects with developers and updated comments in Mercury Quality center.

Executed the regression test cases along with testing new enhancements by using QTP and analyzed results.

Optimized QTP scripts for Regression testing of the application with various data sources and data types.

Reviewed Error log files in UNIX box when order fails to load into SQL tables.

Prepared Test Data and performed Positive and Negative testing.

Interacted with development team in discussing/resolving various application defects.

Performed end-to-end testing for real time numbers, order placement, number activation, transactions for call charges.

Created detail Test cases for each test phase to ensure complete coverage. Test Cases were incorporated for both positive and negative test conditions. Executed test cases from Quality Center.

Participated in BREQ meetings and FREQ meetings to keep track of new requirements from the project.

Reviewed the A&D documents with Tech lead, Database Developers and Test team for better understanding of the requirements.

Uploaded Requirements and Excel Test Cases into Mercury Quality Center. Executed Test scripts from Test Lab manually.

Carried out the customization and performance tuning for the various modules.

Participated in requirement gathering, mapping the customer requirements and designing solutions for various clients.

Created documentation for Training, Monitoring, and system workflows.

Developed Test Scenarios for System testing.

Participated in Unit Testing, Integration Testing and Smoke Testing of the final release.

Deployed new releases to Clients UAT and Production Systems.

Tracked and reported upon testing activities, including the test case execution stage, defect status if any defects opened during execution and the testing results status.

Ensured content and structure of all the testing artifacts are documented in SharePoint Tool.

Tools & Technologies: Oracle Database10g, Quality Center, XP Professional, UNIX, Putty, Web Logic, TOAD v8.0, XML, JAVA, QTP, Clear Case, SPACE,VSS

Client: TCS – Internal

Project: e-ticketing Oct 05- Dec 05

Role: Developer & QA Tester

Description:

As you enter a airport, a long line is formed for ticketing and seat assignment. You avoid the line, using your PDA to present an electronic ticket, which gets validated by the back-end system. Then you are presented with the available seats displayed pictorially. You would then select your seat and you would receive the confirmation details.

Responsibilities:

Developed the e ticket application.

Developed GUIs for Java enabled mobile phones.

Development of communication module for connecting mobile phone with access point.

Established the Socket communication between access points and central server.

Responsibilities include testing like unit testing, black box testing and system testing.

Tools & Technologies: Windows, C++,J2me, XP Professional, Bluetooth Stack,VC++,MS-VSS,Putty,Web Logic, TOAD v8.0,XML, JAVA, Tomcat.

Client: Value technologies

Project: Audio Link Jul 04– Aug 05

Role: Developer

Description:

OMAP is dual core processor developed by Texas Instruments for telecommunication applications. This project mainly aims at interfacing an Audio Codec device (AD73311) to the DSP core (C55xx) of the OMAP processor. The final control of the Codec will be done by the ARM core. ARM has VxWorks and DSP core has DSP/BIOS running on them. Audio data will be stored on the ARM memory from where data will be transferred to DSP through DSP/BIOS LINK software which is developed for transferring data between ARM and DSP cores. Then data will be transferred to codec for playing. The same method will be followed in reverse order to record audio data through the codec

Responsibilities:

Developed device drivers in VxWorks, DSP/BIOS OS for TI processer.

Developed applications for the above said processor.

Team Member in a group of 4 people, handled CR doing Unit Testing and scheduling the Impact Analysis with business.

Studied and Analyzed all related systems.

Involved in Requirements collection and feasibility analysis.

Responsible for development and maintenance of the project.

Responsible for the maintenance of the code and fixes of the bugs.

In the software development life cycle responsible for the Development and maintenance phase of the project.

Dealed with the problems reported by the users and worked on the enhancement suggested by the customers.

Designed and developed Unit testing Scripts using C and VxWorks 5.4.2.

Participated in BREQ meetings and FREQ meetings to keep track of new requirements from the project.

Reviewed the A&D documents with Tech lead, Database Developers and Test team for better understanding of the requirements.

Validated flat files coming from downstream systems and mocked up feed files by using vi editor.

Generated Reports in Front end and validated Reports in Backend to ensure data integrity and validate Business rules.

Coordinating with all the respective stakeholders regarding the functional clarifications and issues.

Participated in requirements gathering, mapping the customer requirements and designing solutions for various clients.

Created documentation for Training, Monitoring, and system workflows.

Developed Test Scenarios for System.

Participated in Unit Testing, Integration Testing and Smoke Testing of the final release.

Tools & Technologies: Windows 2000/XP, Windows, C, Vxworks 5.4.2, DSP/BIOS

Client: Infinite Software Bangalore

Project: Embedded Web Server Sep 03 – Feb04

Role: Developer

Description:

Web server caters to the needs of remote monitoring process within a Linux environment. The server acts as the target system which is started initially before the client. Client after starting sends requests to the server and initiates the connection. Client dynamically runs an embedded CGI script and updates the page according to the mandates of the script. The client is responsible for visualizing the whole scenario in an HTML format. The server counts on its parameters and updates and "talks" to the client.

Responsibilities:

Modules: i.Server Program

ii.Client Program

Developed the code for client & server.

Established the communication between client & server.

Responsible for the coding of the program before deadline.

Regression testing activities in Test environment and Production support environment.

Responsibilities include testing like unit testing, black box testing and system testing.

Having good exposure across all modules and am cross functionally trained well

Environment: Linux, C, MS-VSS

Client: Infinite Software Bangalore

Project: UART 16550 Mar03 – Aug 03

Role: Developer

Developed driver for UART 16550 serial port using Linux which can be used to transfer data in between two machines or two different consoles in the same system. It supports interrupts, which are raised when the data is ready to be read.

Participated in design.

Developed driver for UART 16550 in C environment.

Responsible for the coding of the program before deadline.

Responsibilities include testing like unit testing, black box testing and system testing.

Used Rational Test Manager for managing and updating the various test documents.

Environment: Linux, C,MS-VSS

Achievements and Recognition:

Received appreciation award for being a good team player, star of the team award for showing exceptional performance.

Admiration and recognition from Client Managers via emails and rewards.

References: Provided upon requirement.

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