Customer Service Representative

Michelle L. Pratt

*** ******* ** - *******, ** **175

931-***-**** **************@*******.***

Objective

To secure a telecommuting position with a company who can give the opportunity to grow professionally.

Qualifications

Experienced in Microsoft Word, Excel, Access, Outlook, and Power Point.

10-key by touch. Type 54 wpm with no errors. Alpha-Numeric Data Entry: 185 kspm with no errors.

Ability to learn new duties quickly and without supervision.

Professional Experience

February 14, 2012-May 8, 2012 – OfficeTeam

Customer Service Representative Jennifer or Michelle 865-***-****

Worked at Pilot Travelcenters, Inc Home Office. Placed outbound calls to customers verifying mailing and email addresses. Received inbound calls from customers and professional drivers. Filled out a file on each call, depending on the nature of call, forwarded information to the appropriate stores and/or managers.

April 19, 2010-January 31, 2012 – Child Care

Watched my infant nephew Monday-Friday 730a-6p. Provided entertainment, breakfast, lunch, and snacks.

November 24, 2008-April 9, 2010 - Wal-Mart #1194

Sales Associate Kristen Helton 865-***-****

Started out as a cashier. Moved to Softlines. Maintained department by keeping clothes folded or hung correctly. Answered main phone when needed. Transferred calls to correct departments. Maintained excellent customer service.

August, 2005 - November 24, 2008

Homemaker

I had been a stay-at-home wife for the previous three years. I did the cooking, cleaning and organization of the home. I ended the three-year marriage and entered back in the workforce.

May, 2005-August 5, 2005 - OfficeTeam

Various Temporary Clerical positions Kristy or Lisa 865-***-****

Worked for several companies in which the following duties were performed: answered phones, made Xerox copies, operated postage machine, proofread documents and worked on personal computer.

August 16, 2004-February 15, 2005 - VIC International

Receptionist

Kelly Milligan 865-***-**** ext. 3013

Worked as temp with OfficeTeam from August 16, 2004-November 5, 2004. Answered multi-line switchboard. Entered orders on as need basis. Opened, date stamped and sorted mail. Used calculator to add up checks for accounting. Filed on as need basis. Entered sale leads into spreadsheet from trade shows. Updated special order item request form. Greeted clients and vendors. Directed them to correct department or person.

August 28, 2003-June 16, 2004 - Nova Information Systems, Inc.

Voice Authorization Representative Steve Green 865-***-****

Worked as temp with SmartHire from August 28, 2003-February 8, 2004. Went full time on March 14, 2004.Answered calls from merchants and provided excellent customer service. Provided answers to merchant's questions with accuracy and promptness. Provided Quad Support to other representatives when supervisors were out of the department.

Education

Round Top-Carmine High School - 1997 honor graduate Carmine, TX

Blinn Jr. College - major: business administration: completed 1 years Brenham, TX

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