Customer Service Health

SAMSON ANTONY

**** ******* **** *****, ***

Mississauga

ON, L4T1X9

Mobile no : 647-***-****

Email: **********@*****.***

OBJECTIVE

Seeking a Challenging position in the field of Hospitality Industry, where I can utilize my professional skills & expertise

SKILLS SUMMARY

• Over Nine Years’ Experience in Customer service with Five Star Hotel Industry.

• Including Six Year Experience as Senior Housekeeping Room attendant and Three Years of Room attendant Experience in House Keeping.

• Making the organization to be in good looks and consumer.

• Easily malleable to my situation and work.

• An excellent team leader knowing how to get the work done, from team member.

• Skill of working smoothly, calmly and peacefully in tensed situations.

• Ability to adapt to variety of situation.

• Being a hardcore hospitality Industry Professional & various interaction with different nationality people, Enable me to understand and diagnose the consumer need very well.

WORK HISTORY

CCP (Critical Control Point) Operator: 2011 – Present

Maple Leaf Consumer Foods Inc.97 Walker Dr, Brampton, ON

• Operating the Metal detector and write a complete review and report to the supervisor.

• Inspecting the materials and equipment of Machine Operators

• Checking Labels and their accuracy, Update them if necessary.

• Assist the production line as assigned

Member of the Health and Safety Committee – Report the health & safety related matters to the maintenance Staff and working out the best health & safety procedures in the plant.

House Keeping Senior Room Attendant: 2005 – 2011

Leela kempenski Beach Resort, Kovalam, Trivandrum, India.

• Manage daily activities of the housekeeping department to include appropriate cleaning of all office, concourses, searing areas, washrooms, restaurants, concession stands, suites and all public space.

• Investigate complaints regarding housekeeping service and take corrective action.

• Responsible for cleaning Guest room during a guest's stay and immediately after his departure

• Observe precautions required to protect hotel and guest property

• All bedding is changed daily. This includes sheets, pillowcases, covers and blankets.

• Clean all countertops in the bathroom and vanity areas with disinfectant. This also includes scrubbing the toilets and the showers inside and out with disinfectants.

• Take necessary action to correct any mechanical, structural or electrical condition in need of repair or replacement.

• Set up predetermined rooms of high quality.

House Keeping Room Attendant: 2002 – 2005

Le Meridien Kovalom Beach Resort, Kovalam, Trivandrum, India

• Sweep and mop floors or vacuum carpets

• Dust and polish furniture, and keep it arranged properly

• Vacuum draperies and upholstered furniture

• Empty ashtrays and garbage containers

• Make beds or change bedding

• Scrub, disinfect and polish bathroom fixtures

• Replace towels, soap and other

EDUCATION

• Bachelor of Hotel Management from Bangalore University, India

COMPUTER SKILLS

• Working knowledge of MS-Office, Word, Excel & PowerPoint

• Photoshop, Internet & Email

REFERENCES AVAILABLE UPON REQUEST

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