Customer Service Manager

Dana A. Wilborn

**** ****** **** ********, ** ***38 404-***-****

Email: ***********@*****.***

Bright, Energetic, Customer Service Driven Employee

PROFESSIONAL PROFILE

Highly motivated professional with strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at the appropriate time. I have positive and effective communication skills, with 3+ years of administrative assisting.

• Organization

• Product Marketing

• Innovative

• Customer Support

• Employee Training

• Process Improvement

• Attention to Detail

• Reporting Information

EDUCATION

Bachelors of Arts in History Graduated

Valdosta State University 07/2004

Associate of Applied Science in Culinary Arts Graduated

Le Cordon Bleu of Tucker, GA 03/2006

Member of Junior ACF

EMPLOYMENT HISTORY

Everest College Online Division- Tempe, AZ 07/08-11/11

Academic Advisor

• Communicated with population of 150-200 students at call center and emailed weekly to build an Academic partnership

• Set academic goals for students and monitored progress through weekly reports

• Coached students on best practices to maintain satisfactory academic progress

• Counseled students on college policies, procedures, and program requirements

• Maintained strong analytical skills and ability to work with cross functional teams.

Medlock Gardens Assisted Living-Tucker, GA 01-07-01/08

Executive Chef, Kitchen Manager

• Developed menus and followed nutrition guidelines for 35-40 residents

• Supervised a staff of 5 and trained

• Responsible for staff evaluations and corrective actions to ensure a successful team

• Maintained inventory, sanitation regulations

• Established and maintain working relationships with several vendors

Clayton County Public Schools Jonesboro, GA

Substitute Teacher 08/05-01/08

• Followed school regulations and lesson plans for absent teachers

• Assigned and collected work from students

• Responsible for after school activities and bus schedules

• Substituted for 15-20 surrounding counties; Elementary, Middle, and High Schools

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