Customer Service Sales
Resume:
Dearborn, MI *****
Tel: 313-***-****
E-mail: ******@*****.***
RIDA ZAYAT
Overview:
Seeking a position in Customer Service and Sales / Marketing that will utilize over 25 years experience. Bilingual, team player that is accurate and dependable with following skills:
• Exceptional sales and marketing skills with experience in coordinating sales distribution, sales territories, quotas and goals.
• Professional customer service in determining customer needs and providing customer satisfaction.
• Skills in developing sales campaigns in order to accommodate goals of company.
• Management and leadership skills.
• Familiar with Galileo/Sabre/Amadeus GDS Travel System
• Cash Handling/Handled vault, safe-deposit, ATM and night-drop activities.
Experience:
1. Kuwait National Petroleum Company Kuwait
Senior Customer Management 08/2009 to 05/2011
• Manages operation of travel department of an organization.
• Monitored travel expenditure as per company rules and regulations.
• Ensured that the company plans are well developed, organized and implemented.
• Handling all travel needs for the top management.
• Analyze travel services by vendors and recommend changes as required.
• Performs tasks of preparing standard and special reports on travel cost and department activities.
2. Al Fahad Universal Travel Kuwait
Sales Manger 04/2007 to 08/2009
• Sell travel tickets, packaged and specialized tours and advise customer on travel plans.
• Advises on travel requirement and conditions such visa, medical foreign travel etc.
• Trains employees in advising customers on current traveling conditions, planning customer travel and itineraries ticketing and booking.
• Monitoring and maintaining inventory control records, preparing sales analysis reports.
• Managed all current vendor contracts and renewed them as required.
3. Al-Rashed International Travel Co. Kuwait
Office Manger 12/2005 to 03/2007
• Managed staff of up to 15 sales and customer service employees in 3 branch locations assigning them tasks and motivating them achieve deadlines.
• Attend meeting and represent company conference provide top management with suggestions for process improvements.
• Outstanding success in building and maintaining relatio0nships with key corporate decision makers.
• Discuss the sales report and special fares and target plan with all Airlines representative.
4. Lufthansa German Airlines 07/2004 to 08/2005
• Verified tickets and seat reservations and recorded information such as number of passengers.
• Answered passenger’s questions.
• Suggested activities and accommodations available at passenger’s destination.
• Rendered personal services to passengers to make their trip pleasant and comfortable.
• Stood at gate in Airport to admit passengers holding tickets and at an exit to prevent unauthorized entrance of passengers.
• Gave passengers and guest boarding passes.
5. United International Travel Dearborn, MI
Sales Manager 12/1998 to 08/2001
• Directed merchandising of travel agency services and sale of transportation company carrier tickets, packages and specialized tours and vacation packages.
• Trained employees in advising customers on current traveling conditions, planning customer travel itinerary, ticketing and booking functions and in calculating costs for transportation and accommodations.
• Sold travel tickets, packaged and specialized tours and advised customers on travel plans.
6. Kuwait Airways Kuwait
Senior Sales Officer 08/1983 to 08/1998
• Compiled and recorded information to assemble Airline tickets for transmittal to passengers.
• Read coded data on booking card to ascertain destination, carrier, flight number, type of accommodation and stopovers unquote.
• Selected ticket blank, invoice and customer account card in applicable.
• Compiled, computed and recorded identification and fare data, using tariff manuals, rate tables, flight schedules and pen or ticket imprinter.
Other Experience:
A. Fifth Third Bank Dearborn, MI
Personal Banker 01/2003 to 08/2003
• Managed financial policies and practices of institution to ensures that financial objectives, goals and institutional growth were met in accordance with policies of Board of Director, corporate charter and government regulation.
• Planned investment, loan, interest and reserve policies to ensures optimum monetary returns in accordance with availability of investment funds, Government restrictions and sound financial practices.
• Demonstrated effective leadership and encouraged team concepts.
• Reviewed reports and financial statement to determine policy changes to changes in economic conditions.
• Served as bank representative in professional, business and community organizations to promote bank services.
• Planned budget and monitored financial activities.
• Consulted with clients to determine needs and priorities.
• Supervised 5 or more employees, scheduled work hours, resolved conflicts and determined salaries.
B. B. Bank One Detroit, IM
Customer Service 09/2001 to 12/2002
• Served customers by opening new accounts, opened safely deposit boxed and referred to mortgage department.
• Advised customers on investment and referred to correct personnel.
• Assisted customers in utilizing all banking products such as saving accounts, checking accounts and business accounts.
• Followed up with customers to assure customer satisfaction.
Education:
Fifth Third Bank Southfield, MI
Sales Training and Customer Service 2003
Bank One Detroit, MI
System Training 2002
American Express London, England
Customer and Focus Certificate of Completion 1989
IATA – UFTAA Geneva, Switzerland
International Air Travel Diploma 1986
Kuwait Airways Kuwait, Kuwait
Certificate of Completion 1986
Kuwait Travel & Tourism Agencies Assn Kuwait, Kuwait
Basic & Intermediate Air Tariffs 1983
References: Available upon request
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