Customer Service Electrical

John Martinez Home Phone: 714-***-****

***** ******* **. ****** *****: 714-***-****

Garden Grove, CA. 92840 E-mail: ************@*****.***

OBJECTIVE

I am looking for a Field Service / Electrical Mechanical Technician position either in house or in the field. I have extensive and proven electrical, mechanical, and hydraulic skills.

WORK EXPERIENCE

JWC Environmental Santa Ana, CA

Product Support Technician 2010-2011

• Successfully managed all of the incoming repairs for all used equipment.

• Maintained parts orders and delivery.

• Assisted other personnel in complex technical problems.

Field Service Technician 2003-2010

• Successfully started up numerous large scale industrial solids removal equipment worth hundreds of thousands to millions of dollars.

• Also started up motor controls and to ensure effective communications with sites control equipment.

• Successfully trained sites personnel on operation and maintenance of the equipment.

• Handled numerous site repairs of equipment both mechanically and electrically.

Xerox Santa Ana, CA

Customer Service Engineer 1998-2003

• Successfully managed field repairs of digital copiers and document systems for over 150 accounts.

• Handled installation and training, connecting to networks and removal of equipment.

GTECH Santa Fe Springs, CA

Lead Customer Service Representative 1987-1998

• Handled field service repairs of all California State Lottery Equipment

• Supply delivery of lottery supplies, installation and removal of all lottery equipment.

• Handled in-house inventory control.

• Successfully coordinated all of California's ''Keno'' installation and start-up

EDUCATION

• ITT Technical Institute working on Electrical Engineering (4.0 GPA)

• Santa Ana College 60 units of general college credit (3.0 GPA)

ORGANIZATIONS

• Sewage and Waste Water Professionals

• Field Service Society

• Customer Service Engineers

• Field Service Engineers

SKILLS ( + 15 years’ experience; * 8.5 years’ experience)

• + Mechanical, Hydraulic, and Electrical troubleshooting and repair skills

• + Field start-up, repairs and warranty evaluation of industrial equipment

• + Experience in handling multiple system installations, and problem sites

• + Ability to train site personnel on operation and maintenance of the equipment

• * PLC programming and ladder logic interpretation

• * Operator Interface programming

• * Variable Frequency Drive programming and troubleshooting

• * Ability to install and troubleshoot valves, flow meters, and ultrasonic equipment

• * Level, Pressure, Ph and Conductivity probe calibration and programming

• * Proven experience in both assembly and test in electrical and hydraulic systems

• + 3 Phase AC and DC experience

• + Experience in motor controller logic troubleshooting, and repair

• * Ability to troubleshoot motor and gearbox issues

• + Ability to use laptop and multimeter in diagnosing problems

• + Proven skills in schematic and site drawings reading

• * Basic carpentry and plumbing skills

• + Ability to work with minimal supervision

• + Train new technicians

• * Configured repairs of all returned repair equipment

• + Handled parts orders and inventory control

• * Handled warranty evaluation on returned parts and equipment

• * Microsoft Office 2010, Outlook Express, Word, Excel, PowerPoint, XP, Adobe PDF and Reader

• * Manufacturing Program: Visual, MRP, Manfact and HP

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