Hospitality Specialist
Resume:
ERIC K. MERRING
**** **** ** ** *** *** 845-***-****
Albuquerque, New Mexico ************@*******.***
SUMMARY: Experienced and enthusiastic professional, specializing in problem resolution, planning, customer relations and sales. Consistent natural ability to become an integral part of the growth and prosperity of the company.
EXPERIENCE:
Assistant to Director of Sales
Guest Services Agent 8/ 2009-7/2011
Hampton Inn, Central Valley, NY
Command of Hotel front desk including guest check-in, check-out and payments following specific Hilton Hotel procedures.
All Guest inquiries including rates, services, area attractions including the Woodbury premium outlets. Extensive experience with hosting international guests.
Upsell of rooms to suites to increase hotel revenue.
Assist General Manager with special projects as required.
Assist Sales Director with booking business conference rooms, hotel room blocks for weddings and ensuring efficient ,seamless event experiences.
Owner/Manager
Sourcetech Staffing, Southfields, NY 2/2006 – 8/2009
Owner of small staffing firm that utilized electrical/mechanical engineers for consulting contracts in New Jersey and Connecticut. Conducted all aspects of daily business operations.
Firearms Sales Associate
Davis Sport Shop, Sloatsburg, NY 8/2006 -8/2007
Sales position responsible for conveying firearm/archery product knowledge to customers unfamiliar with particular specifications of individual products.
Store has stock of over 1,000 firearms in inventory, one of the largest in the
vicinity.
Auto Sales Associate
Harriman Chevrolet Cadillac, Harriman, NY 3/2006-8/2006
Ensured customer satisfaction through detailed knowledge, hard work, and enthusiasm for the sales of GM vehicles.
Environmental Consultant
Dorson Environmental Management, Elmsford NY 12/2005 -2/2006
Developed tank assessment program increasing territory by 50%
Planned implementation of specialized fuel contamination detection equipment
Obtained soil & water samples and state recommendations for treatment
Field Engineer / Deer Advisor
Nature Technologies, Pleasantville NY 4/2005-11/2005
Installed state of the art ultrasonic deterrent devices in Westchester NY and Fairfield CT:
Evaluated property damage and deer browse patterns
Interviewed and counseled property owners on damage and use of devices
Designed and implemented layout of devices, and upgraded systems
Upsold 50% of customers
Field Customer Services / Meter Reader
Orange and Rockland Utilities, Inc., W. Nyack NY 1/2002 –4/2005
Accurate and timely meter readings & detection of potential treats to public safety:
Dealt with thousands of customers on a monthly basis
Honed customer relation skills
Detected, handled & assisted local emergency personnel with threats to public
safety
Support Manager
Wal-Mart, Inc. Tire & Lube Express, Monroe NY 2001 – 2002
Supervised counter and garage areas:
Efficient running of oil and tire changing area
Reduced oil change completion time by approximately 30%
Ensured constant customer satisfaction
Increased return business rate by approximately 50%
Environmental Scientist
Leggette, Brashears and Graham, Ramsey NJ 2000 – 2001
Gathered data and worked exclusively with major petroleum discharge sites in New Jersey
Conducted and evaluated water & soil samples and State 72 hour pump testing
Produced quarterly reports on findings
Monitored drilling oversight at many locations which included documenting soil characteristics, PID capture, vapor sampling
Experience with installation and maintenance of remedial treatment systems
Water Operator Assistant
Sterling Forest LLC, Tuxedo NY 2000
Collected and laboratory tested influent and effluent samples of chemically treated water and sewage systems
EDUCATION:
BA, Environmental Science Specializing in Ecosystems,
Binghamton University, Binghamton NY
AA, Liberal Arts Humanities, Social Sciences
SUNY College at Delhi, Delhi NY
PROFESSIONAL ORGANIZATIONS:
Master Mason- Free and Accepted Masons, Naurashank No.589
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