Customer Service High School

Terrica Griffin

**** ******* **. ***** ***** North Carolina 27801

Cell: 252-***-****: *********@*******.***

Career Focus

• Customer service oriented with the ability to provide team-spirited leadership.

• Eager to gain additional experience in management to further develop skills in training, and motivating.

• Passionate to give outstanding service and reach crucial expectations.

Professional Experience

CONNECTINC, Rocky Mount, North Carolina

Banking Representative, January 2009 - March 2011

• Assisted homeowners in preventing foreclosure by connecting them with HUD agencies in their area. The agency will then enroll homeowners in a program to fit their needs.

• Developed and reviewed service plans in consultation with clients, and performed follow-ups assessing the quantity and quality of services provided.

• Referred clients to community resources for services such as job placement, debt counseling, housing, medical treatment, or financial assistance, and provided concrete information, such as where to go and how to apply.

Education

ELIZABETH CITY STATE UNIVERSITY, Elizabeth City, North Carolina

Bachelor of Science

Business Management, December 2008

ROANOKE HIGH SCHOOL, Robersonville, North Carolina

Business, June 2004

Additional Skills

Skilled in Microsoft Office (Word, Outlook, Excel, PowerPoint)

References

Available upon request

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