Customer Service Manager

**** * **** **, ******** CO, ***** 720-***-****, *******.****@*****.***

De’Andre Bady

Objective To find an employment opportunity were I can utilize my skills while further achieving common goals within the company

Experience March 2011-March 2012 Sprint Englewood, CO

Technical Support

Performed troubleshooting on multiple devices i.e. Cellphones, Wireless Cards etc.

Utilized research tools

Nov. 2009-Current Army Reserve FT. Carson, CO

Helicopter Mechanic

Perform CH-47 Helicopter maintenance

July 2008-July 2009 DirecTV Englewood, CO

Case Manager.

Handle Escalated Technical issue

Inbound/Outbound Customer Support

Forward Escalations to Appropriate departments

March 2008-July 2008 DirecTV Englewood, CO

Technical Support Rep.

Troubleshooting Technical Issues

Help Customers with billing and programming

Jan. 2007- Jan. 2008 Dish Network Thornton, CO

Customer Service Rep.

Help Customers with billing

Help Retaining customers

Troubleshooting Technical Issues

Dec. 2003- June 2006 Chick-Fil-A Aurora, CO

Team Leader

Managing Unit and Employees

Assisting Customers

Closing and Opening Unit

Counting Drawers

Checking Truck Orders

Education

2001-2005 Pickens Technical School Aurora, CO

GED Certified 4-18-2005

Score 560, Top 20% of Average High School Graduating Class

2009-2009 Westwood College Denver, CO

Completed two semesters

Jan.2010-June.2010 U.S. Army Aviation Logistics School Ft.Eustis,VA

Graduated June 10,2010 Final GPA 98.42 %

Department of the Army Certificate of Achievement

Army Aviation Association Certificate of Outstanding Achievement

NCOA Military Excellence Award

Received Distinguished Graduate Honor

Interest

Skills

Certifications

Developing my Own Business, Sports, Current Events, Family and Music

Microsoft Office 2003 and 2007

Microsoft Outlook

Phone Etiquette

Customer Service

Certificate for Technology acquired in 2004 awarded by T.H Pickens Technical Center

Pro Quest acquired in 2007

SBCA Level 1 acquired in 2008

KA/KU SWM certified acquired in 2009

Secret Clearance issued 2009

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