Siebel Configurator/Developer

SRINIVAS C BHIMAVARAPU

SUMMARY

• Over * years of IT industry experience.

• Comprehensive Siebel CRM project experience including Siebel CRM 7.8/7.7/7.5.3, Siebel Call Center, Order Management, Quote Generation, Siebel Scripting, Siebel Analytics, Customizing Opportunity Management, Contacts and Accounts with several end-to-end implementations.

• Experience in workflow setup, development and configuration. Development of custom roles, responsibilities and workflow related reporting, EIM for LOV activities.

• Experience in Siebel Analytics 7.8/7.5 in configuring repository, create/manage Siebel Intelligent Dashboard, reports.

• Experience in the Business Model and Presentation Layer of the Analytics Repository. Added and customized Logical Tables and Columns.

• Worked with Siebel Analytics modules Siebel Answers, Job Manager, Siebel Delivers.

• Preparation & analysis of requirements, estimates and feasibility study in customizing eConfigurator, ePricer, Product Administration and Pricing Modules of Order Management.

• Configured ePricer/Pricing administration screens and created price lists to modify Pricing rules.

• Strong skills in Siebel Administration, Configuration, Workflows.

• Experience in fit/gap analysis and Siebel upgrades and internal SRF upgrades/releases.

• Knowledge Management and Collaboration: Designed approach, structures, and architecture for collaboration portals using custom IBM Lotus Domino Portals.

• Siebel customizations and recommend more OOTB technical solutions to business.

• Setup Siebel Handheld and Siebel Remote packages and deployment.

• Train business users on the usage of Siebel Handheld and Siebel Remote Clients.

• Configure Data Quality Management (DQM) for Account, Contact and Prospects.

• Configure, test and administer Communications Administration custom email templates used for Marketing purposes and also standard SMTP mailing.

• Manage Siebel administrative work for LOVs, Responsibilities and Views.

• Develop and support Lead Management customized workflows, SATs to all users.

• Siebel EAI was used to configure Web Services and Integration Objects that utilize XML/XSL/DTD protocols to communicate and integrate with sales and order management modules.

• Develop workflows integrating with Outlook Integration to send notifications.

• Setup Audit Trail on BC’s such as Opportunities, Revenue, Service Request and Activities to help users monitor the record’s activities by the sales users

• Experienced in integration with hand-held devices such as PDAs, WAP Phones.

• Expert in implementing IBM Lotus Domino.Doc, Lotus Quick Place, Lotus Same Time, Enterprise Lotus Domino Server.

• Certified Lotus Professional (R5) from IBM Lotus Corporation.

EDUCATION

Bachelor of Commerce, Osmania University

Post Graduate Diploma in Computer Programming from Setwin Institute of Computers and Management, Hyderabad

Post Graduate Diploma in Computer Applications from Login Education Centre, Hyderabad

TECHNICAL SKILLS

CRM : Siebel 7.8/7.7/7.5.3, Siebel Tools, Product Administration, ePricer, Price Lists, Workflow Manager, Assignment Manager, Smart Scripts, Siebel Handheld, Siebel EAI, Web Services, Pricing Administration, Siebel Remote, Siebel Analytics

Languages : SQL, PL/SQL, C, HTML, JavaScript, Siebel Scripts, Lotus Script

Tools : PL/SQL Developer, MS Visio, Project, Excel, MS Active Sync 8

OS : Windows XP/2000/NT, Novell Netware 3, UNIX

Groupware : Lotus Notes Domino 5/6, Lotus Domino.Doc, Lotus Sametime

Database : Oracle 7/8/9/10i, MS SQL Server 2000, MS Access 2000

Mail : Lotus Notes, SMTP, Microsoft Outlook, Exchange

PROJECT EXPERIENCE

Hewlett Packard, TX Oct 06 - Present

Project: Siebel Order & Product customization

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