Manager Management
Resume:
Dipti Lacy
Canal Fulton, OH *4614
pb4w2s@r.postjobfree.com
Global Billing & Intercompany A/R Manager
Management professional with a track record of successfully leading teams, process improvement projects, and improving controls related to accounts receivable reconciliations and related activities in a fast paced environment. Experience in managing and coaching a team of 38 people globally with varying levels of responsibilities, including billing, Intercompany A/R and financial analysts. Lead and participate in process improvement activities utilizing value stream mapping, Kaizen event with a focus on the customer. Self directed and persistent with a passion for generating processes that promotes consistency, efficiency and excellence.
Key skills include:
• Demonstrated ability to develop/implement process improvements • Team Management / Lead by Influence
• Global Experience
• Strategic Planning (short / long term roadmaps) • Organized
• Excellent Oral and Written Communication Skills • Project Requirements Development
• Strong Project Management Skills • Team Building / Training / Coaching
• High energy and desire to learn new skills • Bi-Lingual
• Team Performance Metrics • Customer Interaction / Voice of the Customer
• Excellent Analytical Skills
PROFESSIONAL EXPERIENCE
Diebold, Incorporated, Canton, OH 2004 - Present
Manufacturer, installer and provider of self service transaction systems such as ATM’s, electronic and physical security products, software and integrated systems for global financial, commercial and government markets.
Global Billing and intercompany A/R Manager 2011-Present
• Responsible for all global billing projects
• Lead subsidiary integration processes related to billing
o Successfully integrated two subsidiaries into shared service center environment
o Currently managing one integration into shared service center environment
• Responsible for managing all audits related to accounts receivable reconciliation and processes
• Continual Analysis of all aspects related to Intercompany A/R
• Manage and coach a team of 38 associates globally to continually obtain peak performance
o Partner with functional departments globally to drive efficiencies
o Implemented metrics and analytics to provide visibility into the departments and opportunities for improvement
• Maintain a $2M budget
• Implement all necessary processes to align with Global Business Services strategy
• Provide backup support to Sr. Director of financial Shared Services on all collection related activities
o Supervise collections team as needed
• Review and Analyze DSO reporting for continual improvement opportunities within the A/R department
o Provide recommendations to management to reduce A/R aging
• Responsible for all OtC audits-external and internal
• Assisted in set up OtC functions in Hyderabad, India
Intercompany A/R & Billing Manager 2007 - 2011
Partner with Director of financial services to work in a cross functional role spanning the order to cash process to develop streamlined processes.
• Direct and support various Accounts Receivable related projects from a business owner perspective, including concept development, requirement identification, user acceptance testing, and production implementation from a process and operational perspective
o Led a cross functional team with IT and Business to develop global invoicing for countries utilizing Oracle.
Implementation included varying languages, gaining an understanding of government requirements and currencies.
Reduce aged over 60 A/R balances
o Led a cross functional team to convert legacy invoices to electronic format allowing for shorter lead time of mailing invoices and providing the ability for a quick turnaround time for collections.
Reduced lead time by 6 business days and provide a cost savings of $25 per invoice
• Managed all A/R accounting and reconciliation and DSO reporting
o Manage 12 accounts receivable reconciliations and approve all general ledger activities
o Provide A/R analysis and reporting to executive management related to DSO and cash conversion cycle
• Managed all SEC restatement activities related to account reconciliations
o Managed and restated SEC review of the Unbilled revenue account reconciliation and rebalanced $100M account previously out of balance for ten years to a zero variance
o Organized consistent and documented auditable processes for Journal entries and account reconciliations providing audit compliant process controls and efficiencies within the department
• Ensure SOX compliance for the controls defined in the account receivable reconciliation process and maintain/update the corresponding SOX process documentation following implementation of various automation initiatives.
• Maintain all accruals related to customer rebates for major purchase agreements
• Analyze and evaluate all aspects related to Intercompany A/R
o Organized a team effort and streamlined the end to end process related to Intercompany A/R
o Decreased Intercompany aging balance >90 days by $50 million since 2008
o Consolidated commercial invoicing efforts from 14 departments to 3 departments and created expertise in billing department to allow better controls
o Provided support to global entities and corporate accounting with account reconciliation and audit compliance issues
• Manage and coach a team of 30 employees to continually obtain peak performance
o Streamlined and documented all processes related to billing
o Reduced headcount by 35% after implementing process changes
o Managed workload of 3 analysts who support 100 associates within the department and the reconciliation and reporting processes related to A/R activities
o Implemented metrics and analysis to provide visibility into the departments and opportunities for improvement
o Coordinated and participated in cross functional value stream mapping sessions (Kaizen events)
Other Positions
Financial Analyst (Team Lead and Project Lead) 2006 – 2007 Reconciliation Analyst, Diebold Inc 2005 – 2006
Customer Account Specialist, Diebold Inc 2004 – 2005
Education
Bachelors Degree- Business Management-currently pursuing 2013 completion-Walsh University, maintaining 3.99 GPA
Associates Degree-Accounting Degree in Applied Business, Stark State College 3.799 GPA
Project Management Certificate Review Program for Diebold, Baldwin Wallace College, Berea, OH
Six Sigma Overview Training
Value Stream Mapping Training, Diebold, Canton, OH
Other Skills
BAAN ERP CICS Legacy System Oracle
Microsoft Project Visio Microsoft Office Suite
SharePoint Value Stream Mapping Excel QM
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