The Real Thing

Teri A. Johnson

**** ***** **** **, ****** Rock, AR, 72204 cell 501-***-****, ************@*****.***

Objective I am a very goal setting and hard working individual. I strive for excellence and I believe in perfection. I believe my ideal job would be anything that will involve me getting close to people. I love being able to help someone out, and make a difference in someone’s life. I’m a people person who gets along with everyone.

Experience Customer Service Representative (Temp Position)

Temp Agency

Aerotek

Company

CH Robinson

Little Rock, Arkansas United States of America

June 2011 – September 2011

Job roles / occupations

• Answer incoming calls, including driver dispatch

• Ad Hoc Reporting

• Scheduling appointments

• Shipment tracking

• Entering loads into the system

• General administrative assistance

• Customer follow-up

• Projects as needed

Customer Service Representative

Company

Logisticare

Little Rock Arkansas, United States of America

Sep 2010 – March 2011

• Telephone Operators

• Call Centre Operator

Tasks performed most often in this job

• Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.

• Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.

• Provide assistance for customers with special billing requests.

• Perform clerical duties such as typing, proofreading, and sorting mail.

• Update directory information

Fraud Prevention Specialist

company

Fidelity Information Services

Location

Little Rock, Arkansas, United States of America

Dates

Jun 2008 – April 2010

Industry

Telecommunications

Job roles / occupations

• Telephone Operators

• Call Centre Operator

Reason for leaving

Summary of roles and responsibilities

I monitor any type of credit card activity to make sure that there is no type of fraud activity going on.

Tasks performed most often in this job

• Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.

• Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.

• Provide assistance for customers with special billing requests.

• Perform clerical duties such as typing, proofreading, and sorting mail.

• Update directory information

Technical Support Representative

Company

Alltel Communications

Location

Little Rock, Arkansas, United States of America

Dates

Oct 2007 - Apr 2008

industry

Telecommunications

Job roles / occupations

• Customer Service Representatives

• Call Centre Operator

• Customer Service

Reason for leaving

- Other -

Summary of roles and responsibilities

Customers call in and I solve any type of technical issues with their cell phones within a certain amount of time.

Tasks performed most often in this job

• Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.

• Check to ensure that appropriate changes were made to resolve customers' problems.

• Refer unresolved customer grievances to designated departments for further investigation.

• Solicit sale of new or additional services or products.

• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

Sales Associate

Company

RadioShack

Location

Little Rock, Arkansas, United States of America

Dates

June 2005 – September 2007

Industry

Retail – General

Job Roles / Occupations

• Clerk

• Counter / Cashier Sales

• Customer Service

• Sales Representative / Consultant

• Wholesales / Reselling Sales

Reason for Leaving

Left for Better Position

Summary of roles and responsibilities

I sold electronic equipment to customers.

Tasks performed most often in this job

• Greet customers and ascertain what each customer wants or needs.

• Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.

• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

• Compute sales prices, total purchases and receive and process cash or credit payment.

• Maintain records related to sales.

• Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.

• Recommend, select, and help locate or obtain merchandise based on customer needs and desires

• Answer questions regarding the store and its merchandise.

• Describe merchandise and explain use, operation, and care of merchandise to customers.

• Place special orders or call other stores to find desired items.

• Demonstrate use or operation of merchandise.

• Clean shelves, counters, and tables.

• Bag or package purchases, and wrap gifts.

Administrative Assistant

Company

Algie Johnson Family Daycare

Location

Little Rock, Arkansas, United States of America

Dates

May 2003 - May 2005

Industry

Education / Training

Job roles / occupations

• Executive Secretaries and Administrative Assistants

• Reception / Switchboard

• Secretarial

Reason for leaving

Left for Better Position

Summary of roles and responsibilities

I would answer telephones, help with any paper work that needs to be done and help change the diapers, feed the children, play with them, and put them to sleep

Tasks performed most often in this job

• Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.

• Open, sort, and distribute incoming correspondence, including faxes and email.

• File and retrieve corporate documents, records, and reports.

Education Hall High School, Little Rock, AR

High School Diploma

Pulaski Technical college

1 year of college

References Candice Henry 501-***-**** Store Manager of RadioShack

Ashley Dotson 501-***-****

Keywords caring hardworking motivated teamwork

Tools and

Technology Adobe Acrobat

Email software

Microsoft Access

Microsoft Excel

Microsoft Office Microsoft PowerPoint

Microsoft Project

Microsoft Windows XP

Microsoft Word

Top 10

Personal Skills

Active Learning

Complex Problem

Solving Critical Thinking

Judgment and Decision Making

Monitoring

Operation Monitoring

Persuasion

Quality Control Analysis

Speaking

Troubleshooting

Contact this candidate