Manager Software
Resume:
Jon M. Sheppard
**********@*****.***
PROFESSIONAL HIGHLIGHTS:
•Accomplished IT professional with a solid background in customer support.
•Substantial experience installing and maintaining Dell PC’s and HP printers.
•Additional expertise in supporting Microsoft Client/Server packages in LAN/WAN environments.
•10+ years Senior level Help Desk experience.
TECHNICAL SKILLS
HARDWARE: Dell PC’s and Servers, Cisco Routers and Bridges, HP Printers and Plotters, CAT-5 network cabling and electronic test equipment.
SOFTWARE: Windows 95/98/NT/2000/XP/Vista/7, MicroSoft Office Suite, diagnostic utilities.(SMS and Ghost)
PROTOCOLS: TCP/IP, LAN, WAN, CAT-5, and Fiber Optics.
CERTIFICATIONS:
•Dell Server, PC, and Laptop Certification
•MCSE
TRAINING:
•AS Computer Engineering, Tampa,FL
•United States Army; Pershing Missle Specialist; Honorable Discharge:
PROFESSIONAL SUMMARY:
July 2010 to Nov. 2011
Computer Bench Technician for Lord's Computer Group:
I worked as a hardware refurbisher of Network Equipment. My duties included testing, upgrading, and repairing switches and routers for resell. This required documenting all procedures in network database for review by sales staff. Major account with BB&T Bank for all equipment aquired during forclosures.
July 2009 to July 2010
Unemployed
Sep 2008 to July 2009
Senior IT Specialist for CIBER:
Contract position as the leader of a six man crew to migrate 700 users from IBM to Dell computers running XP without loosing user data or functionality. This project was completed in 90 days and I was asked to stay on as the acting IT manager until they could hire a replacement. Among my many tasks I was able to replace the existing in house network with newer Cisco gear and improve the reliability to all users. This included replacing their old IBM NT servers with newer Windows 2003 servers. Many of the cutover from old to new equipment required long weekend hours to coordinate the active directory and DNS name changes. My daily duties required me to monitor availability and uptime of all systems and databases.
May 2001 to June 2008
IT Consultant at Qquest/Ciber Inc.
While engaged at Ford Motor Company as an IT Tech:
•Performed Help Desk support for all departments on company based applications.
•Performed all hardware repairs – Dell PCs, HP Printers (Printronix), CIM embossers.
•Supported all plant-floor systems (QLS, CDC, BCE, VIN, etc).
•Installed Cisco switches and new CAT5 lines in network cabinets.
•Kept all PC’s current utilizing Software Delivery System..
June 1990 to June 2000
Software Specialist at Compaq Computer Corporation:
While engaged at Compaq Computer Corporation as a Software Specialist III:
•Acted as principal support of major national accounts.
•Supported installation and configuration of all client-server products via telephone.
•Diagnosed networks, gateways and X400 Mail System, including PC Clients.
•Debugged versions for final release working directly with Engineering during software beta tests.
•Served as System Manager for the VAX/VMS system used by electronic mail support team.
•Upgraded existing workstations to state of the art Intel based PC’s for five hundred users.
Included set up, configuration, customizations and delivery..
Contact this candidate