Felecia V. Hickman Permanent Address

**** ***** ****

Lynchburg, SC 29080

(H): 843-***-****

(C): 843-***-**** pav2xx@r.postjobfree.com

Objective: With 4+years of Customer Services and Administrative assistance experience I am successful and challenging with careers where I may use the skills and talent accumulated through academic and job experience. I am confident that my character and my ability to maintain an excellent employee record of hardworking, being on time, and a well independent worker fully reveals my ability to contribute to your organization. I believe in working together as a great team player and determine to get the job done to make things successful as possible.

Education: Morris College, Sumter, SC

BS, Biology May2010

Morris College Biology Department Sumter, SC

August 2005-May 2010

Administrative Assistant

Responsibilities:

- Data Entry

- Answer and Directed Calls

- Observed and worked in various aspects of the industry

- Managing the office as needed to assist the director

Florence Darlington Technical College

AS, Nursing

Expected Graduation Date: May 2013

Certification: Certified Nursing Assistant

CPR

Honors/Awards: Deans List (2008)

Coursework

Highlights: General Zoology, Principles of Sociology, General Botany, College Algebra, Trigonometry,

Chemistry I, Chemistry II, Research and Methods, General Genetics, Physical Education,

Elementary Functions, Vertebrate Anatomy and Embryology, General Microbiology, General

Psychology, Cell and Molecular Biology, Organic Chemistry I, Physics I, Probability and

Statistics, Physics II, Organic Chemistry II, Biochemistry, Human Physiology, Biology Seminar,

Ecology

Skills: Familiar with Microsoft PowerPoint, Word and Excel

Work Experience: Sykes (Bank of America Call Center) Sumter, SC May10- June13

-Inbound calls

-Assist customers with their accounts

-Warm transfers

-Transfer money from one account to another

- Excess to customers account

Tray Runner McLeod Regional Medical Center Florence, SC June 2010-Present

• Room Service

• Check Patients Diet Charts

• Delivered Patients Trays

• Answer questions related to patients diets

• Assist helping the patients if possible

Sale Associate JCPenny Florence, SC November 2009-January 2010

• Ring up customers purchases

• Assist customers in finding sale items

• Replenish shelves with merchandise when empty

• Answer telephone, using a multi-line system

Co-Curricular

Activities: Biology, Journal, and STEM Clubs (2008-2010)

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