Quality Assurance Engineer

Sherry S. Arlt

** **** **** ******, *********, NJ 07757

Phone: 732-***-**** / *********@*****.***

CLEARANCE: Secret (Active)

CORE PROFICIENCIES

Administrative Support Customer Support

Acquisition Research Database Administration

Inventory Control Equipment Support & Sustainment

• Administrative Support – regularly generated reports from Work Order tracking database to provide information to Team Leader regarding inventory used, receiving locations, etc.

• Instituted and maintained the filing system for contract administration

• Tracked proposed actions through Government approval or disapproval, and completion

• Tracked all incoming and outgoing shipments

• Customer Support – coordinated directly with customers regarding software support needs, test and quality assurance procedures, distribution requirements, directly related to the reproduction, distribution and delivery of their product to the end user

• Create and edit media labels and jewel case inserts for all customers

• Acquisition Research – per specified requirements, provided research, analysis and recommendation of new software, equipment and supplies for compatibility with existing systems and productivity required to meet production schedules and requirements

• Database Administration - worked with the development team during programming to provide insight into how new web-based tracking system under development was to be used, maintained the data tables in tracking database including inputting new products as they became available for use

• Identify, analyze, and document problems with program function or content using a bug tracking system, and report defects to software developers

• Participate in product design reviews to provide input on functional requirements, product designs, schedules, or problems

• Inventory Control – provided inventory control reports to Team Leader for inventory re-supply; inventory averaged 500 items to be tracked at any given time

• Equipment Support & Sustainment – provided on-site set-up and maintenance for desktop systems as well as specialized equipment, including interfacing with off-site technical support to maintain or restore equipment functionality

• Train new personnel in the use of specialized replication equipment, and the work order/inventory tracking system

• Documentation Creation, Review and Conversion – Create and edit Standard Operating Procedures (SOPs), Operator's manuals, and System Administrator's manuals

• Review software documentation to ensure technical accuracy, compliance, and completeness

• Provided conversion of hard copy documentation to electronic format, primarily through the use of Adobe Professional

WORK HISTORY

2003 – 2010 L-3 Communications/C2S2 - Eatontown, NJ Test Engineer/Admin Spt.

2000 – 2003 Joseph N. Golubov Associates, Inc. Systems Analyst Lead/Admin Support

1984 – 2000 BTG/NATIONS, INC. Administrative Support/Replication Specialist

SOFTWARE APPLICATIONS

MS Office, Adobe Photoshop, Adobe Professional, Adobe Exchange, FedEx Ship Manager, AES Direct

EDUCATION

2010 AvTech - Eatontown, NJ Pursuing CompTIA Certs in A+/Net+/Sec+ (Coursework Complete)

NHA Certified: Electronic Health Record Specialist – June 2011; Billing and Coding Specialist, May 2011.

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