Customer Service High School

Dawn Eckhoff

Hardworking and detail oriented.

* ******** ***. - **********, ** 30277

*.********@*****.*** - 309-***-****

I enjoy working with the public, and helping them problem solve. I enjoy being challenged and

multitasking. I am very detailed and have a great work ethic. My objective is to obtain a career that will

mesh together my skills, work expericences, and allow for growth and learning opportunites.

Work Experience

Sales Associate

Gap - Peoria, IL

September 1997 to Present

My main responsibilites:

-handle financial transactions

-provide excellent customer service

-deal with irate customers

-general store clean up and set up

-upsell credit cards

My accomplishments at this position:

-have received serveral commendations for excellent customer service

-consistantly lead the pack in upselling Gap credit cards

Office Manager

H&R Block - East Peoria, IL

December 2006 to April 2012

My major responsibilities are as follows:

-Creating and managing schedules of employees and client flow

-Supervising Tax Professionals and Receptionists

-Hiring of employees

-Training of job responsibilities

-Discipline and Coaching of employees

-Handling financial transactions on a daily basis

-Dealing with irate clients

-Responsible for communication betweeen clients and the IRS

-Responsible for the financial goals of my two offices

My accomplishments at this position:

-Managed two offices

-Assisted the FBI in investigating and closing of a fraudulant tax preparer's office

- Exceeded financial goal three out of the five years

-Have managed different office locations in order to correct the "issues" at hand and turn the business

around

Education

Major: Social work, Minor: Business

Illinois Central College - East Peoria, IL

1996 to 1998

High School Diploma in College Prep.

Peoria Christian High School - Peoria, IL

1992 to 1996

Additional Information

References available upon request.

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