Customer Service Administrative Assistant

Location:

Houston, TX

Salary:

38K-40K

Posted:

June 22, 2011

Contact this candidate

Resume:

TERESA T. NGO

OBJECTIVE

To obtain an Administrative Assistant position.

EDUCATION

4th-8th grade ESL ELA & Reading

Dec. 2008 Region IV Houston, TX

ESL Supplemental Certification Aug 2, 2008

GPA 4.0

Master of Education

Dec. 2007 University Of Houston-Central Houston, TX

Curriculum and Instruction, 4th-8th grade ELA & Reading

Magna Cum Laude, GPA 3.5

Bachelor of Science

Dec. 2000 University Of Houston-Central Houston, TX

Nutrition and Foods

Honors

CERTIFICATION

Standard Certificate 4-8th ELA & Reading & ESL 2008-Certificate Number: 1332170

WORK EXPERIENCE

Harmony School of Innovation

Aug. 2008-May 2010 5th/6th Grade Reading/Social Studies Teacher Houston, TX

Designing and implementing instructions to meet every student

Assess student performance through anecdotal records, student-teacher conferencing, peer evaluation, checklist, and portfolios.

Maintained effective behavioral management in the classroom by incorporating motivational activities and positive reinforcement strategies.

6+1 Writing

90% Passing rate for TAKS

Headed Name That Book Contest

Home Tutoring

Feb. 2007 Home Tutor Fort Bend, TX

Tutored 10th grader with improving English homework

Brought student’s grades up and increased motivation to read

Showed student how to use different strategies to understand narratives and expository reading

Created an IEP

Reading/Math Tutor

Jan 2000 Kumon Math/Reading Center Houston, TX

Assisted 5th grader with math homework and prepared students for the TAKS

Recognized the need for appropriate pacing and delay time to ensure all students understanding of material being taught

Established increased parent involvement through consistent written and verbal communication, invited classroom participation

OBSERVATIONS

Wells Middle School- 7th-8th grade English, participated in some activities with students to enhance TAKS testing skills. Assisted teacher with games and lessons.

Kilough Middle School- 7th- 8th grade English, Observed teacher preparing unit plans on “The Kite Runner”. Observed one-on–one behavioral management between teacher and student.

Laura Bush Elementary- ESL & 4th grade, assisted teacher with ESL students on vocabulary. Observed 4th grade, teaching nouns and verbs.

BUSINESS EXPERIENCE

Jan. 2003- Aug. 2006 Urolithiosis Laboratory Houston, TX

Medical Technician/Customer Service

Assisted Medical Technologists with handling specimens and quality control

Input data analysis into computer system for references and trained new employees

Helped with analyzing gall stones, kidney stones, and miscellaneous stones

March 1996-July 2006 Dry Clean U.S.A Houston, TX

Plant Manager/Administrative Assistant

Responsible for employee payrolls and other account services

Managed schedules

Customer Service and handled all costumer complaints