Service Advisor, Automotive Parts,

Gregory Bennett

***** ********* ***** • Warren, Michigan 48088 • 586-***-**** • pa739c@r.postjobfree.com

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Knowledgeable, skilled, and motivated professional, offering broad industry achievements and experience. Possesses extensive knowledge of automobile parts, service department operations, and service writing protocols. Excels at coordinating tasks for internal and external agencies to ensure timely delivery of equipment and materials. Expert Communicator with the ability to effectively negotiate win-win outcomes. Coordinates with cross-functional teams to ensure objectives are met and processes are completed. Skilled in the safe operation of vehicles and maintains safety and accuracy in all duties.

Leadership/Motivation/Teamwork

Expert Sales Pitching and Closing

Project and Process Management Vehicle Service Contract Management

Communication/Customer Relations

Knowledge of Vehicle and Truck Parts Material/Inventory Procurement

Computer Program Knowledge

Business Planning and Analysis

PROFESSIONAL EXPERIENCE

Service Manager / Service Specialist, Eastern Michigan Kenworth, Dearborn, Michigan, 7/2010 to 9/2010

• Supervised, motivated, mentored, and evaluated a team of 8 and facilitated effective training programs

• Implemented and enforced policies and procedures and communicated procedural updates as needed

• Planned and coordinated workflow to optimize efficiency and productivity throughout the department

• Prepared repair orders, negotiated pricing for repairs, and provided quality customer service/support

• Responded to and effectively resolved customer complaints in a timely manner to ensure satisfaction

Manufacturer Representative / Sales Specialist, Ready Set Sales, Elk Grove Village, IL, 4/2008 to 2/2009

• Promoted, pitched, and sold various Kohler plumbing products within an assigned Home Depot store

• Provided customer support and assistance; responded to all customer questions, inquiries, and requests

Key Accomplishments and Contributions as a Manufacturer Representative / Sales Specialist:

• Successfully became the top producer for the region and increased sales by 14-815% in the store

Service Advisor / Customer Service Associate, Metro Ford Truck Sales, Dallas, Texas, 8/2007 to 11/2007

• Greeted customers, identified service needs, generated work orders via ADP, and negotiated estimates

• Ensured all services were properly completed and final costs were agreed upon; processed payments

Sales Representative / Customer Service Associate, NBC Truck Equipment, Roseville, 11/2006 to 5/2007

• Called upon light and medium duty commercial truck dealers and end users; made effective product recommendations to meet the needs of customers, prepared sales quotes, and pitched and closed all sales

Parts Specifier, Technical Training, Incorporated (Chrysler), Rochester Hills, Michigan, 3/2006 to 9/2006

• Assisted Chrysler dealerships with knowledge of Star Parts catalogs and verified and corrected data

• Responsible for expediting issues, inputting a high-volume of data, and upgrading commercial vehicles

Sales Associate / Customer Service Representative, Arrow Truck Sales, Cincinnati, OH, 7/2004 to 8/2005

• Maintained extensive knowledge of all vehicles on the lot and products and services that were offered

• Assessed the needs of customers and located the appropriate vehicles to meet their requirements/goals

• Established and maintained professional and productive relationships with customers and businesses

• Successfully negotiated prices, up-sold warranties, products, and services, completed sales and purchase presentations/contracts, closed sales by overcoming objections, and explained financing options

• Conducted cold-calls to generate leads and scheduled sales appointments with prospective customers

Parts Specialist, The Bartech Group – Contract Employee to Ford Motor Co, Livonia, MI, 7/2002 to 6/2004

• Assisted vehicle dealerships in the identification of hard-to-find, un-cataloged and mis-cataloged parts

• Identified and communicated the status of parts, prepared estimates, and provided customer service

EDUCATION AND TRAINING

Core College Coursework Completed – Liberal Arts / Business and Business Management Coursework

Macomb County Community College (MCCC) – Warren, Michigan – Completed College-Level Coursework

Professional Development Training and Certification

Excel 2000 and Word 2000 – Level 1, New Horizons (Michigan)

CDL-A – Hazmat, Tandems, USA Truck Driving School (Michigan)

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