Executive Assistant/ Administrative Assistant

Myrna R. Durden

**** ******, *******, ** *****

313-***-****,***********@*****.***

Qualifications Summary

Administrative and Laboratory professional experienced working in fast-paced environments demanding strong organizational, technical, and interpersonal skills. Trustworthy, ethical and discreet; committed to superior customer service. Confident & poised in interactions with individuals at all levels. Detail-oriented, resourceful in completing projects in a timely manner & ability to multi-task effectively. Capabilities include:

Customer Service & Relations Filing& Data Archiving Hotel Audit & Reservations

Computer Operations Office Equipment operations Purchasing & Inventory

Telecommunications HR Management System Cash register operation

Experience Highlights:

Administrative Support & Customer Service

•Performed administrative & secretarial support functions in legal, medical, educational & hotel environments. Coordinated & managed numerous priorities & projects. Provided discreet and professional service while assembling & maintaining confidential files.

•Assisted with general accounting, night audit & cash handling functions. Responsible for the inventory, purchasing & distribution of office supplies.

•Copied, faxed, & delivered, medical records and legal documents to and from court proceedings.

•Provide telephone support while investigating and resolving discrepancies with records, billing issues, patient, student, hotel reservation information.

•Maintained an exceptional level of customer service while obtaining accurate information to enter into the data management system.

•Expedite the registration & check out processes at the front desk.

Laboratory Support

•Performed processing, accessioning, centrifuging, & distribution of samples in the laboratory for analysis & assisted with testing procedures. Shipped samples for confirmatory testing.

•Performed qualification/ validation activities including temperature mapping, maintenance & routine repairs on office and laboratory equipment. Coordinated service calls for equipment repairs & vendor scheduled maintenance.

•Participated in the development & execution of procedures & validation documents.

Management & Supervision

•Promoted rapidly from office assistant to assistant office manager, overseeing all office functions. Supervised office assistants, medical billing clerks, and appointment schedulers. Resolved problems, mediated staff disputes, and customer complaints.

•Participated in staff recruitment, hiring, training and orientation. Responsible for scheduling staff to fit office needs and communicating any new procedures and policies to staff.

•Maintained staff training, wages, benefits and performance records in the HR management system.

Employment History

Technical Asst., Specimen Tech, Biomedical Equipment Tech, & Client Support Specialist- American Red Cross- 1992-2009

Legal Administrative Assistant, Seymour Hundley & Associates, P.C- 1996-2008

Front Desk & Reservations Agent, Hampton Inn-1992-1995

Unit/Medical Records Clerk, Mount Vernon Nursing Center- 1987-1992

Cashier, Dunham’s Sporting Goods/ Cashier, 7-11 Convenient Stores 1985-1987

PBX Operator, A & S Answering Service- 1984-1985

Office Clerk, Highland Park Community College/ Mailroom Clerk, Zip Mail Services- 1981-1984

Assistant Front Office Manager, Offices of Doctor R.P. Morris & Associates- 1977-1980

Education & Certifications

Highland Park Community College, A.S.

Biomedical Instrument Certifications, American Red Cross

Customer Service Training, American Red Cross

REFERENCES AVAILABLE UPON REQUEST

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