Customer Service Manager

**** **** ****

Lexington, MI ***** Ph: 810-***-****

*.********@*****.***

James N Hall

Objective A career providing high quality, value-added professional services to deliver impeccable customer service and value in a business environment that encourages individual growth and personal enrichment.

Experience July 2010 - Present Dennis Jahn’s Farm Croswell, MI

Farmhand

Beef Cattle – Herd Management

Operate Heavy Agricultural Equipment

Repairs – Machinery & Buildings

Nov 2010 – Nov 2011 Hinojosa Construction Croswell, MI

Laborer / Equipment Operator

Operate Heavy Construction Equipment

Operate precision equipment to check grade elevations

Set forms and grade concrete

Feb 2010 – June 2010 DeHaven Real Estate Lansing, MI

Bookkeeper

Monthly reconciliation of client bank accounts

Prepare daily bank deposits for rents received

Prepare & post checks for managed property operating expenses

Review / correct bank deposit errors

Answer tenant telephone calls and prepare work orders

Dec 2008 – Jan 2010 BDO Seidman, LLP Grand Rapids, MI

Partnership Tax Manager / Center for Information Management

Review / Monitor Federal & State income tax law updates

Prepare Internal Federal & State income tax returns

Review / Correct Fixed Asset depreciation schedules

Perform / Complete Unclaimed Property Searches & Records

Nov 2007 – Nov 2008 Maner, Costerisan & Ellis PC Lansing, MI

Senior II Staff Accountant / Tax Department

Prepare complex income tax returns: US 1065, 1120, 1120S & 990

Administer firm’s employee benefit plan client listing

Contact clients to retrieve information to complete tax returns

Complete year-end tax planning & bonus recommendations

Review individual (1040) income tax returns

Complete IRS / State compliance audits

Review / Correct client-completed financial statements including necessary adjusting journal entries

Prepare / Review Annual Personal Property Tax returns including review of Fixed Asset schedules & necessary adjusting journal entries

Assisted with tax software conversion – training coworkers

Recipient of multiple “Shovel Awards” for exceeding management expectations in performing job duties & community involvement

Jan 2001 – Oct 2007 Hall & Romkema, PLLC East Lansing, MI

Staff Accountant / Tax Department

Prepare income tax returns: 1040, 1065, 1120, 1120S, 990, 5500

Draft / File Articles of Incorporation / Organization

Year end tax planning & bonus recommendations

Draft employee benefit plan agreements including annual year-end election forms

Prepare compiled financial statements / annual clients

Research tax laws & provide updates to tax department personnel

Develop time tracking methods to measure department efficiencies

Assist with implementation of IRS E-Services software

Facilitate Implementation of firm’s “Buddy System”

Nov 1994 – July 2000 Hinojosa Construction Croswell, MI

General Laborer / Equipment Operator

Operate / Maintain heavy construction equipment

Assist with management of job sites / supervise crew as needed

Assist with bid preparation

Mar 1991 – Aug 2000 Dennis Jahn’s Farm Croswell, MI

General Farmhand

Manage 100+ beef cattle herd

Developed web-site to market farm products

Operate heavy agricultural equipment

Education Jan 2007 – May 2009 Northwood University Midland, MI

Master of Business Administration

Aug 1998 – June 2001 Michigan State University East Lansing, MI

Bachelor of Arts / Accountancy

President, VITA (Volunteer Income Tax Assistance) – 2000

Heart & Soul Award Recipient / Community Service - 2000

Vice-President / Training, VITA - 1999

National Society of Collegiate Scholars - 1999

Aug 1996 – June 1998 St. Clair County Community College Port Huron

Associates of Arts / General Business

St. Clair County Community College All-Academic Team – 1998

Contact this candidate