Administrative

SUMMARY PROFILE

Highly talented, well-organized, and versatile professional with dynamic management experience in various settings. Extensive experience in performing diverse administrative duties and functions. Excellent career track demonstrating leadership, teambuilding, and unparalleled work ethic. Self-motivated starter and fast learner; able to utilize newly acquired skills and produce outstanding results. Well-versed in navigating various MS Office applications (Word and Excel), MS Outlook, Adobe, Laser Librarian, QuickBooks, ProSystems, and Lacerte.

KEY STRENGTHS

- General Office Management

- Accurate Reporting and Documentation

- Confidential Record Keeping

- Phone Etiquette

- Human Resources

- Client-Vendor Relationship

- First-rate Customer Service

- Data Management

- Creative Problem Solving

- Staff Training and Development

- Leadership and Teambuilding

- Excellent Communication and People Skills

CAREER HISTORY

OFFICE MANAGER

Larry M. Carroll, CPA - Blue Bell, PA Jan 2008-May 2009

- Outlined responses on behalf of clients corresponding to various taxation authorities’ notices

- Created and maintained a variety of tracking spreadsheets for both internal office and clients

- Organized financial statements subject to client’s assessment

- Ensured timely completion of various tax forms from clients that were submitted to IRS, city, and state

- Assumed full responsibility for vendor management as well as maintenance of all office equipment, supply orders, placed service requests, and captured new applications and programs

- Accurately processed federal, state, and city payroll zero tax returns

- Effectively managed various projects; restoring portable and back-up company files, creating chart of accounts and tracking retainers (QuickBooks)

ADMINISTRATIVE ASSISTANT

Larry M. Carroll, CPA - Blue Bell, PA May 2007-Jan 2008

- Regularly updated and accurately maintained client database

- Organized and sorted incoming and outgoing electronic communication and traditional mails accordingly

- Performed a diversity of administrative functions that include filing, faxing, and scanning requested documents

- Assembled and disseminated filing and client copies of various tax returns

MS & PE PROGRAM MANAGER

Telerx - Horsham, PA Jan 2006-Jul 2006

- Provided leadership and direction to 13 personnel

- Coordinated and managed interviews and hiring of coordinators and supervisors

- Coached and mentored new and existing team members regarding advance project information and infrastructures

- Actively participated in program development by contributing concepts and suggestions

- Produced comprehensive and detailed reports for internal and external distribution

- Served as primary point of contact for clients and other business partners on program advancement

- Monitored, coached, and developed teams to enhance benchmarking performance of teams on quality and service excellence

PROJECT RESOURCE PERSON

Telerx - Horsham, PA Nov 2003-Jan 2006

- Highly engaged in the development of new team members, and functioned as product expert to other teams

- Identified and resolved issues in a timely manner

- Managed adverse events and property damage claims

CONSUMER RELATIONS SPECIALIST

Telerx - Horsham, PA May 1999-Nov 2003

- Corresponded to consumer inquiries/complaints for clients that specialize in consumer goods

ACTING MANAGER

Godiva Chocolatier - Willow Grove, PA Jun 1997-May 1999

- Directed and managed the overall aspects of store operations on a daily basis

- Conduct personnel activities such hiring, training, and retaining of talented individuals

- Established organizational goals and provided incentives to staff

- Prepared and submitted weekly and monthly status reports to the district manager

EDUCATION

Bachelor of Arts in English - 2003

Temple University, Philadelphia, PA (GPA 3.25)

AWARDS AND HONORS

- Opinion piece published in The Daily News, Jan 2007

- Awarded with Certificate of Accomplishment, MS&PE, Jun 2006

- Featured in the Montgomery County Community College literary magazine, Symphony, 1995; 1996

- Ranked 1st place for attendance (Telerx), 2004

- Achieved bronze level in the Top Seller’s Program, (Godiva Chocolatier), 1999

- Published in the Temple literary magazine (Parable), 2003

- Positioned 2nd Place for outstanding customer service (Telerx), 2003

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