Bush, Cynthia

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Cynthia Bush

Objective To obtain a challenging position where advancement opportunities are available while contributing to goals

Experience 2007–Present Police Department Natchitoches, LaRecords Clerk § Customer Service to Public, regarding Police Records.§ Handled Traffic citations, Criminal History Reports, Bench Warrants. § Attend City Court for Traffic Docket, Transcribe criminal cases.

2007–2007 UPS Natchitoches, La Driver Helper/Package Handler § Worked Assigned route with driver.§ Deliver mail and packages to customers in timely manner. § Provide Quality Customer Service.

2006–2006 UPS Natchitoches, La Driver Helper/ Package Handler § Worked assigned route with driver. § Tripled division revenues for each sales associate.§ Expanded sales to include mass market accounts.

2004–2006 Goodwill Industries Natchitoches, La Assistant Store Manager § Expanded Store Sales 100%.§ Received Division highest sales award 1 year. § Developed Excellence In Sales training course.2002-2004 Money Management Int. Houston, Texas Converter Team Manager § Managed 23 team players in a call center environment§ Decreased activation turn around from 72 to 24 hours.§ Increased daily goal to 12+ activations per day with reduced errors.§ Monitor calls randomly & provide Quality Assurance Reports2001-2002 Money Management Int. Houston, TexasConverter Team Lead§ Worked Directly with team members§ Worked in call center environment.§ Track each member performance & provide weekly/monthly reports. § One on one training/on spot feedback.1999-2001 Money Management Int. Houston, TexasConverter§ Worked directly with credit counselors.§ Activated new consumer accounts.§ Verify accounts accurate and disburse deposits to creditors.1998-1999 Consumer Credit Counseling Houston, TexasSr. Customer Service Rep§ Inbound call center environment received ACD calls.§ Handle escalated customer service calls.§ Trained new customer service reps.§ Managed workload in absence of team manager.

Education 1978-1982 M B Smiley High School Graduate § Management Training Development § Employee Orientation Training§ Employee Retention and Building Employee Confidence and Self Esteem Training§ Meyer-Briggs Personal Style Team Inventory Training§ Management Interview Process Training

Professional Profile Responsible, dependable, conscientious§ Self starter.§ Very productive.§ Adapt to change quickly.§ Work well with others, positive influence.§ Mature, proven ability to function and succeed in a wide variety of positions.§ Proficient in Microsoft Word, Outlook, Excel, Email, Right Fax.