Customer Service Sales
Resume:
Danielle C. Edgerton
Garland, TX 75040
Experience
Oakley Square Apartments, Durham, NC January 2007- June 2009
Leasing Office Assistant
Responsible for the leasing process from introduction to the actual occupancy of the resident and maintains communication throughout the tenancy of the resident.
Interact directly with prospective residents to achieve maximum occupancy.
• Make bank deposits, and submit payroll time sheets.
• Inspect all units on a quarterly basis for damages and proper housekeeping.
• Resolves resident dissatisfactions by investigating complaints; implements appropriate solutions; enforcing rules and regulations.
• Yardi / Classic software experience.
• Organize and maintain paper and electronic files
• Conduct research and disseminate information by using the telephone, mail services, and web sites
Food Lion LLC, Durham NC February 2005 – August 2011
Front End Supervisor
A Customer Service Supervisor is responsible to assist in the supervision of cashiers and participate in maintaining outstanding customer service as per Company standards. Processing sales quickly and efficiently, cash register operations, and safeguarding Company assets.
• Maintains current knowledge of office procedures and policies relating to but not inclusive of, Cash Reports, Register Checkups, Deposits, and Checks.
• Works with peers and Front End Manager to execute action plans for the total operation of the Front End.
• Through accuracy and alertness, maximizes the stores ability to drive the financial outcome (Sales, Margin and Profit) as defined by budget or forecast
• Continually seeks and executes process and efficiency improvements to drive price positioning while maintaining customer service standards as defined by the Brand position
• Uses tools and resources as identified by management to increase sales and improve process flows and in-store efficiencies
Millennium Hotel Durham, Durham, NC September 2004 – February 2005
Banquet Server
Cater food and beverage items to guests during private events in a timely, friendly, enthusiastic and professional manner. By way of set-up, clear communication and teamwork. Also, maintaining company’s standard for excellence, resulting in the overall success of banquet event.
• Serve food and beverage items to customers in a timely, friendly, enthusiastic, and professional manner.
• Ensure station and table set ups are complete prior to service and at the end of the shift.
• Attend to guests and provide outstanding guest service and the outmost satisfaction with hospitality provided during event.
Education
• Strayer University, Major in Accounting April 2008- May 2009
• Graduated one semester early from Southern Durham High School January 2006
References – Provided upon request.
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