Customer Service Sales

CARLA P. BUTLER

*** ****** ***** *************, ** 30045

770-***-**** ********@***.***

CAREER SUMMARY

Experienced team leader with extensive experience in the public sector possessing demonstrated flexibility in handling varied projects involving customer service, tax revenue recovery and resolution, administrative support and training. ________________________________________________________________________________

SIGNIFICANT QUALIFICATIONS

Customer Service Successful in cultivating professional customer relationships.

Demonstrated ability to maintain composure while communicating and negotiating effectively.

Administrative Support Efficient in MS Word, Excel and PowerPoint.

Extensive experience in creating spreadsheets and compiling routine reports.

Tax Revenue Recovery Proven track record in resolving complex and/or high dollar delinquencies.

Competent in utilizing varied research tools to support investigative collection efforts.

Training/Development Accomplished in training and mentoring new and junior employees using both formal and informal formats.

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EXPERIENCE Internal Revenue Service – Chamblee, GA January 2009 – June 2011

Tax Examining Technician

Consistently displayed excellent functional and technical knowledge resulting in annual appraisal reflecting rating of Exceeds Standards. Demonstrated professional and courteous interaction with peers while contributing positive energy and determination to meet organizational goals.

Processed amended tax returns involving analyzing and determining appropriate actions on various types of tax issues

Resolved a wide range of tax conditions using an established criteria, specific rules, regulations, or procedures.

Researched a variety of sources to verify provided tax return information

Utilized effectively various computer systems to make the proper adjustments

Compose correspondence to taxpayer when necessary to obtain additional information

Chico’s FAS Inc – Snellville, GA March 2008 – January 2009

Sales Associate

Provide excellent customer service while assisting customers with clothing and accessory selections.

Merchandise in a manner that displays the most recent fashion season and style.

Replenish stock on sales floor as needed.

Gwinnett County Public Schools – Suwanee, GA November 2008 – January 2009

Substitute Teacher

Support and assist kindergarten teachers and students.

Work with middle school students individually or in small groups assessing performance, reinforcing instruction, motivating learning, assisting with classroom management, clerical and other non-instructional work.

Alabama Department of Revenue – Birmingham, AL June1991 – August 2007

Revenue Compliance Officer

Proficient field tax collector with established track record in resolving tax accounts involving a broad range of cases with significant delinquencies and extensive complicating factors. Appointed to training team responsible for creating training material and conducted training to Department field officers and managers for Department’s transition to integrated computer system.

§ Conducted research from various sources such as Probate Judge’s records, U.S. Bankruptcy Court, Code of Alabama 1975, business and financial institution records, as well as through interviews with taxpayers to determine responsibility of corporate officers and ability to resolve tax debt.

§ Served as liaison between Department of Revenue and County Sheriff’s Department when conducting writs (executions), real and personal property seizures and injunction orders.

§ Corresponded with taxpayers, coworkers, attorneys and accountants verbally and in writing regarding tax liability, collection policies and procedures, legal ramifications and payment options. Created spreadsheets in MS Excel format detailing itemization of tax liability.

§ Prepare installment agreements and ensure timely follow-up of repayment agreements.

§ Research, compile and analyze data for routine and special reports.

§ Trained and evaluated junior compliance officers; reviewed each member at point of pre-appraisal, mid-appraisal and final appraisal.

VOLUNTEER EXPERIENCE

Goodwill of North Georgia – Decatur, GA January 2012 – current

Call Center Coordinator

Assist participants with dialogue and verbiage and maintaining daily logs of hiring forms; follow up with participants and document job status.

EDUCATION

University of Alabama, Tuscaloosa, AL Bachelor of Science, Business Administration, December 1986

Computer Application Skills: MS Office

I certify I type 57 wpm, 8000 keystrokes.

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