Customer Service Sales
Resume:
Jennifer Tannous
***** ***** ****, ********** *****, OH 44092
********@******.***
Objective
Seeking a chemical engineering position that utilizes problem-solving skills, leadership ability and technical knowledge of the engineering process.
Education
Miami University, Oxford, OH Graduation: May 2011
Bachelor of Science in Chemical Engineering Focus: Biochemical Engineering
Academic Highlights
Senior Design Project, Catalytic Gasification of Biomass August 2010 – May 2011
• Received an Undergraduate Research Award of $650 to design and construct a batch gasification reactor
• Investigated the role of selected catalysts to improve the efficiency at which coffee grounds can be converted to a renewable gas biofuel via gasification
Study Abroad, Miami University’s Paris Program May 2010 – June 2010
• Learned the value of culture, difficulties of a language barrier and the challenge of living in a foreign country
Work Experience
Boehringer Ingelheim – Ben Venue Laboratories, Bedford, OH August 2011 - Present
Associate Process Engineer, Manufacturing Science and Technology (MST) – Pilot Plant
• Promoted from Temporary Engineer Technician in November 2011
• Project lead for $65,000 funding request, installation planning, and functionality testing for the addition of nucleation technology to an existing freeze dryer
• Experience with cycle development and the validation process
• Authored procedural guidelines for Pilot Plant operations
• Execute protocols and record GLP documents for Pilot Plant scale formulation, filling, filtration, and lyophilization
• Apply principles of Current Good Manufacturing Practices (cGMP) as related to process design
• Oversee the progress of ongoing MST projects in Trackwise
• Evaluating and establishing a chemical inventory program for MST
• Reviewed and verified GMP and GLP documents
Best Buy, Mayfield Heights, OH August 2005 – August 2011
Best Buy Sales Associate
• Served multiple positions: Best Buy Mobile Sales Associate, Sales Operator, and Customer Service Representative
• Developed communication and problem-solving skills by assisting each customer with any concerns or issues
• Mobile phone devices, service, and accessories subject matter expert
• Ranked in the top 20 Best Buy Mobile Sales Associates in the district in June and July of 2011
• Continuously received customer service recognition from managers
Continued Education
• Essentials of Project Management – Kent State University, February 2012
• An Introduction to Lean Sigma – Kent State University, January 2012
Activities
• Society of Women Engineers
o Professional Member, August 2011 - Present
o Treasurer, August 2010 – May 2011; Collegiate Member, August 2008 – May 2011
• Gamma Phi Beta, Beta Epsilon Chapter, January 2008 – May 2011
• American Institute of Chemical Engineers (AIChE), Miami University Chapter, January 2009 – May 2011
Skills
• Strong interpersonal, communication, organizational, research, and adaptability skills
• Proficient in Microsoft Office
• Experience with MatLab, ChemCad, and Simulink
• Fluent in conversational Arabic
Contact this candidate